Disabled person's bus pass | Oxfordshire County Council

Disabled person's bus pass

How to apply for a disabled person's concessionary fares bus pass if you have a disability.

Disabled person's bus passes are only available to those who either have a permanent disability or a disability that is expected to last at least 12 months.

There is no age restriction but you will need to provide evidence that you qualify - check your eligibility and the documents you need before starting your application.

How to apply for a new pass

Applying online is the quickest way of applying for a new bus pass. Please note: applications for a disability companion pass cannot be applied for in this way and a paper application will be required. See below for information about temporary applications.

To apply online you will need to upload:

  • A recent photograph with a plain background and be in JPG/JPEG format. You can either upload your own image - or, if you have a web camera on your computer, you will be given the option to take a photo during the application. (See photo guidance)
  • Proof of identity – birth certificate, current driving licence, passport identification page, or pension letter
  • Proof of address – a pension letter, current driving licence, bank or credit card statement (less than three months old)
  • Proof of disability – please see which proofs are accepted for each eligibility criteria.

By phone

Call us on 0345 310 1111 and we will help you make your application online. 

Please note: if you apply by phone you will still need to send us a recent photo, proofs of address, identity and disability. We will discuss your options with you during the application.

In person at a library

If you cannot apply online at home or by phone you can take your supporting documents (see below) to your nearest participating library.

There are 11 libraries that provide a 'drop and send' service for your application and supporting documents and staff can help you make an application online. To use this service you need to book a computer at the library beforehand. Either contact the library direct or book a computer online.

Eligibility, proof of disability and other documents needed

You are not entitled to a pass if:

  • your main residence is outside of Oxfordshire or you have a second home in Oxfordshire which you do not occupy permanently
  • you have a visa limiting your stay in the UK, or you have no recourse to public funds.

To get a disabled bus pass you will need to provide evidence that you qualify using any one of the categories of disability issued by the Department for Transport described below:

The eligibility categories A-H are set out below. Please click on one of the categories to view the evidences that we will accept.

Category A - Your Blue Badge was issued after April 2012

Your details will be checked on the Blue Badge database and no further information will be required from you.

If you have applied for your Blue Badge prior to April 2012 a new passport style photo will need to be provided when submitting your application and proof of your disability will be requested.

Category B - Blind or partially sighted

A person is eligible for a concessionary bus pass if they are blind (severely sight
impaired) or partially sighted (sight impaired). Read more details to see who's eligible under Category B (pdf format, 33Kb).

Category C – Profoundly or severely deaf

A person is eligible for a concessionary bus pass if they are profoundly or severely deaf. Read more details to see who's eligible under Category C (pdf format, 186Kb).

Category D - Without speech

A person is eligible for a concessionary bus pass if they are without speech. Read more details to see who's eligible under Category D (pdf format,19Kb).

Category E - Substantial and long term adverse effect on ability
to walk

A person is eligible for a concessionary bus pass if they have a long term and substantial disability that means they cannot walk or which makes walking very difficult. Read more details to see who's eligible under Category E (pdf format, 35Kb).

Category F - Does not have arms or has long term loss of the use of both arms

A person is eligible for a concessionary bus pass if they do not have arms or if they have long term loss of use of both arms. Read more details to see who's eligible under Category F (pdf format, 19Kb).

Category G - Learning disability

A person is eligible for a concessionary bus pass if they have a learning disability as defined by the Transport Act 2000. Read more details to see who's eligible under Category G (pdf format, 22Kb).

Category H - Refusal of a driving licence

A person is eligible for a concessionary bus pass if they are not eligible for a driving licence on medical grounds. Read more details to see who's  eligible under Category H (pdf format, 33Kb).

 

Evidence of residency

One of the following documents is acceptable as evidence of residency:

  • Photocopy of a pension letter
  • Photocopy of a current driving licence
  • Photocopy of a recent utility bill*
  • Photocopy of a bank or credit card statement*
  • Photocopy of a current council tax bill

*No more than 3 months old

Proof of identity/proof of age

One of the following documents is acceptable as proof of identity/proof of age

  • Photocopy of a  birth certificate (plus marriage certificate if the applicants name has changed)
  • Photocopy of a pension letter
  • Photocopy of a current passport - the identification page. If your passport is not an EU passport, a copy of the visa page is also required
  • Photocopy of a current driving licence (card or paper copy)

Renewing a pass

  • Two weeks before your current bus pass expires you should receive a new one in the post. If you don't receive one, please contact us at freebuspass@oxfordshire.gov.uk or call on 0345 310 1111 option 2.
  • If you are renewing your bus pass, you may need to provide another passport style photo.

If you have moved address since you last applied you will need to provide proof of your current address.

Temporary disabled pass

If you have been, or would be refused a driving licence due to medical fitness you may qualify for a temporary bus pass for a fixed period of time.

This does not cover refusal due to persistent misuse of drugs or alcohol.

If the evidence of disability that you provide shows an end date, we will issue you with a temporary pass to cover the period until that date.

Eligibility and proof

You would need to provide one of the following:

  • A letter from the DVLA, your GP or a medical professional stating the reason(s) why you have been/would be refused a driving licence under section 92 of the Road Traffic Act 1998. The letter must be specifically worded to state this.
  • If you do hold a current driver's licence, you must provide a notification letter from the DVLA revoking your licence for longer than 12 months.

You can apply online for a temporary disability pass.

Renewing a temporary disabled pass

We do not automatically renew temporary passes. To renew your bus pass, you will need to call 0345 310 11 11 and provide current evidence (see above) of your disability.

Email a copy of the suitable evidence to freebuspass@oxfordshire.gov.uk.

Companion bus pass

If you are entitled to a disabled person's bus pass and cannot travel alone, then you can also apply for a companion bus pass which will allow your companion to travel free within Oxfordshire when they are with you.

People who live in hostels

If your proof of residency is for a hostel address, you will be issued with a temporary one year pass.

Your pass will be sent to the hostel address and will not be automatically renewed.

Further information

See our frequently asked questions page for more advice about bus passes. Or for help with your application, contact us or visit any of our libraries or building receptions.

Last reviewed
22 March 2017
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