Customer service centre main contact details
Phone numbers and ways to contact our main teams and services.
Customer service centre
Our phone lines are normally open from 8.30am - 5pm, Monday - Thursday and 8.30am - 4pm Friday.
Our services are closed on bank holidays.
There are no answer phones so use an online form to send us a message.
| Service | Phone number | Online form |
|---|---|---|
| Adult social and health care | 0345 0507666 | Contact adult social and health care |
| Blue Badge | 0345 0507666 | Contact the Blue Badge Team |
| Bus passes / concessionary fares | 0345 3101111 | Contact the Concessionary Fares Team |
| Children and family information service | 0345 2412487 | Contact general enquiries |
| Roads, roadworks, licensing and highways | 0345 3101111 | Contact the Highways Team |
| Registration service - births, deaths and ceremonies | 0345 2412489 | Contact the Registration Service |
| Parking - permits, fines and zero emission zone (ZEZ) | 0345 3101111 | Contact Parking |
| Safeguarding - adults and children | 0345 0507666 | Contact Safeguarding Service |
| School admissions | 0345 2412487 | Contact the School Admissions Team |
| Street lighting | 0800 317802 | Report a street light fault |
| Trading standards | 01865 895999 | Contact Trading Standards |
| Ukraine | 01865 966444 | N/A |
| Waste and recycling | 0345 3101111 | Contact Waste Management |
| General enquiries | 01865 792422 | Contact general enquiries |
Social and health care and safeguarding emergencies
Our social and health care out-of-hours emergency number is 0800 833408 (freephone).
If you think a child or adult is in immediate danger, call the police on 999.
Contact a different team or service
If the team you need isn't listed you can search for more topics on our main contact us page. There are other ways we can help you.
Do it online
You can do most things online such as apply for or request something, pay for something or report a problem online.