Customer service centre main contact details

Phone numbers and ways to contact our main teams and services.

Customer service centre

Our phone lines are normally open from 8.30am - 5pm, Monday - Thursday and 8.30am - 4pm Friday.  

Our services are closed on bank holidays.

There are no answer phones so use an online form to send us a message.

Service and numbers
Service Phone number Online form
Adult social and health care 0345 0507666 Contact adult social and health care
Blue Badge 0345 0507666 Contact the Blue Badge Team
Bus passes / concessionary fares 0345 3101111 Contact the Concessionary Fares Team
Children and family information service 0345 2412487 Contact general enquiries
Roads, roadworks, licensing and highways 0345 3101111 Contact the Highways Team
Registration service - births, deaths and ceremonies 0345 2412489 Contact the Registration Service
Parking - permits, fines and zero emission zone (ZEZ) 0345 3101111 Contact Parking
Safeguarding - adults and children 0345 0507666 Contact Safeguarding Service
School admissions 0345 2412487 Contact the School Admissions Team
Street lighting 0800 317802 Report a street light fault
Trading standards 01865 895999 Contact Trading Standards
Ukraine 01865 966444 N/A
Waste and recycling 0345 3101111 Contact Waste Management
General enquiries 01865 792422 Contact general enquiries

Social and health care and safeguarding emergencies

Our social and health care out-of-hours emergency number is 0800 833408 (freephone).

If you think a child or adult is in immediate danger, call the police on 999.

Contact a different team or service

If the team you need isn't listed you can search for more topics on our main contact us page. There are other ways we can help you.

Do it online

You can do most things online such as apply for or request somethingpay for something or report a problem online.