Consumer complaints

If you are a consumer, you can make a complaint to Citizens Advice about a trader on the website. For general consumer enquires, visit the Citizens Advice website.

Doorstep crime

• If you believe money has been taken illegally from your account contact your bank 
• Let Trading Standards know via Citizens advice consumer helpline on 0808 223 1133. Click on the link for further information. Contact the consumer helpline - Citizens Advice    
• If you need immediate help or feel threatened, call the police on 999.

Learn more about doorstep crime.

Animal welfare

For out of hours or emergency, contact the Animal and Plant Health Agency (APHA):

• to report the suspicion of notifiable diseases in animals
• to report the suspicion of animal welfare issues
• for advice and guidance on animal health and welfare services.

Call the Defra Rural Services helpline on 03000 200 301 and choose the appropriate options for APHA.

If you suspect that any other animal is being subjected to any form of cruelty, contact the RSPCA. 

Brexit guidance

Check these links to the GOV.UK website before contacting us for advice.

• Brexit: new rules are here
• Food advice

Check our Brexit advice for businesses page.

Emails we respond to

Trading Standards will only respond to the following types of emails.

From businesses (including farmers) with:

• enquiries about licensing or registrations overseen by Trading Standards
• advice about Trading Standards legislation related to their own business, such as advice on your products and labelling (excluding business to business disputes).

You can also find guidance for businesses at Advice for business. 

From other agencies involved in joint work with Trading Standards, for example, schools and enforcement agencies.

From suppliers of goods and services to Trading Standards.

Freedom of information requests (if you seek information held by Oxfordshire County Council under the Freedom of Information Act, we will reply within the timescales specified in the Act).