Complaints, comments and compliments
How to tell us what you think about our services - good or bad.
Taking things further
The Local Government Ombudsman investigates complaints about councils and other organisations in a fair and independent way – contact them if you think that we haven’t dealt with your complaint to your satisfaction.
Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Telephone: 0300 061 0614
The Ombudsman's Annual Letter
Each year, the Local Government and Social Care Ombudsman issues an annual review in which he sets out the number of complaints he has dealt with concerning the county council and summarises the outcome in each case. The annual reviews are useful in learning lessons about the council's performance and complaint-handling arrangements.