Apply for an older person's bus pass

How to apply for concessionary travel if you are at an eligible age.

Start your application

Application checklist

  • I have an email address (if I'm applying online) - need help setting up an email account?
  • I have my national insurance number (if I'm applying online).
  • I have my passport-style photo (or will take one with my webcam during the online application).
  • I have my proof of identity and age (if I'm applying in a library or by phone)
  • I have my proof of address (if I'm applying in a library or by phone).

Apply online

The system you are about to open is no longer compatible with Internet Explorer. Please upgrade your browser to Microsoft Edge or Google Chrome.

Apply for an older person's bus pass

By phone

Call us on 0345 310 1111 and we will help you make your application online. Calls are charged at local rate.

If you apply by phone you will still need to send us a recent photo, proofs of address, identity and disability. We will discuss your options with you during the application.

In a library

You can take your documents to one of the 11 libraries that provide a 'drop and send' service.