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Sponsor support: Homes for Ukraine scheme

Guidance for people sponsoring individuals and families in the Homes for Ukraine scheme.

If something goes wrong

If for any reason you need to end the sponsorship arrangement early, you should inform the housing team at your local city or district council as soon as possible.

If the outcome of your accommodation check or any of the safeguarding checks raises any concerns, the person conducting the check will discuss these with you and talk through the options.

Rematching when arrangements breakdown

The priority, along with our partners, is to support both guests and hosts to ensure that arrangements do not break down in the first place.
But sometimes they do. Where it is unviable or unsafe for the sponsorship relationship to continue, or when a DBS or accommodation check has failed, rematching with another host could be an option. This is in line with government guidance issued on 6 May 2022.

By keeping rematches to a minimum, we and our partners will be able to maintain capacity for re-housing for those most in need.

If you need to raise a concern about a child or adult:
  • For adults, you can fill in our raising safeguarding concern form.
  • For children, you need to call the Multi-Agency Safeguarding Hub (MASH) on 0345 050 7666.
If anyone is in immediate danger, you should call 999. 

For general support and advice you can contact:

  • Oxfordshire Ukraine helpline: +44 1865 966444/01865 966 444 (opening hours: 8.45am - 5pm, Monday to Friday. Closed weekends and bank holidays).
  • Email: ukraineresponse@oxfordshire.gov.uk