Residential parking permits payments and refunds
Information on paying for permits and refunding unused permits
Once we have approved your application, you will receive an email requesting payment. Please log into your parking account and make payment.
Once payment has been made, your permit will be displayed as valid in your account. You will then be able to park in the Controlled Parking Zone for which you have a permit.
You should park legally until you receive payment confirmation from us.
Unable to pay online
If you need help making a payment for your virtual permit, please contact our Customer Service Centre (01865 519800), and we can help you over the phone.
Refunds
If you have a valid residential parking permit that is no longer required, we will issue a full refund on the unexpired months remaining on the permit.
Please notify us when you move out of your property. This will allow new address occupants to apply for permits.
If your permit has more than one month left, you will be eligible for a refund for the unexpired months.
If you are applying now for a permit and know you will not be at the address for 12 months, please set a reminder to contact our team once you have moved out.