Lost or stolen bus pass

Request a replacement for a lost or stolen bus pass.

Providing copies of your documents

If you are unable to upload your documents to your application form yourself, please ask a family member or friend if they can send your supporting documents on your behalf.

During the National Lockdown, our libraries are providing a limited service and are unable to validate documents during this time. Also, please do not send your documents via the post, as large numbers of council staff have been told to work from home from now onwards in line with the Government’s strategy on coronavirus, therefore we are unable to access physical post at the moment.

Getting your medical summary during the National Lockdown

Do not visit your doctor’s surgery to get your medical summary. If you have access to your patient records via one of the online services, for example, Patient Access or Evergreen Life, you can get your medical summary there. These services are free.

Or, phone your surgery and ask them to send a copy of your medical summary to you. Your surgery may charge for this service.

Replace a lost bus pass

If you have lost your bus pass, there is a £10 replacement fee

Your lost bus pass may get handed in at your local library. Libraries hold lost cards for 30 days.

Use the form below to order a replacement for your lost bus pass.

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Request a replacement bus pass

Replace a stolen bus pass

If your bus pass has been stolen, and you provide a valid crime reference number, the replacement is free.

If you do not have a crime reference number, there is a £10 replacement fee

Use the form below to report that your bus pass has been stolen.

Report a stolen bus pass

How to pay

We are unable to take payment over the telephone. 

If you apply online, you can pay by debit or credit card. Or, send a cheque for £10 made payable to 'Oxfordshire County Council' to:

Concessionary Fares Team
Oxfordshire County Council
ENCTS
PO Box 842
Oxford
OX1 9LL