Disabled person's bus pass

How to apply for a disabled person's concessionary fares bus pass if you have a disability.

A disabled persons bus pass gives free off-peak travel between 9am to midnight everyday within Oxfordshire on local buses.

Disabled person's bus passes are only available to those who either have a permanent disability or a disability that is expected to last at least 12 months.

There is no age restriction but you will need to provide evidence that you qualify - check your eligibility and the documents you need before starting your application.

 

If you already have a bus pass with Oxfordshire County Council, you do not need to complete another application form to renew this. The only time you need to complete another application is when your pass has been lost or stolen.

You are not entitled to a pass if:

  • your main residence is outside of Oxfordshire or you have a second home in Oxfordshire which you do not occupy permanently
  • you have a visa limiting your stay in the UK, or you have no recourse to public funds.

How to apply for a new pass

Applying online is the quickest way of applying for a new bus pass. Please note: applications for a disability companion pass cannot be applied for in this way and a paper application will be required. See below for information about temporary applications.

To apply online you will need to upload:

  • A recent photograph with a plain background and be in JPG/JPEG format. You can either upload your own image - or, if you have a web camera on your computer, you will be given the option to take a photo during the application. (See photo guidance)
  • Proof of identity – birth certificate, current driving licence, passport identification page, or pension letter
  • Proof of address – a pension letter, current driving licence, bank or credit card statement (less than three months old)
  • Proof of disability – please see which proofs are accepted for each eligibility criteria.
  • Proof of companion (if applicable, see below)

In person at a library

If you cannot apply online at home or by phone you can take your supporting documents (see below) to your nearest participating library.

There are 11 libraries that provide a 'drop and send' service for your application and supporting documents and staff can help you make an application online. To use this service you need to book a computer at the library beforehand. Either contact the library direct or book a computer online].

Participating libraries

*If you are visiting Oxfordshire County Library, you will be able to use the self-service computers located on the 2nd floor to make your application. These machines have an integrated webcam and scanner attached so you can take a photograph and scan any documents to support your application.

By phone

Call us on 0345 310 1111 and we will help you make your application online. 

Please note: if you apply by phone you will still need to send us a recent photo, proofs of address, identity and disability. We will discuss your options with you during the application.

You can make a payment in one of the following ways:

  • Send a cheque for £10 made payable to Oxfordshire County Council to the address shown below
  • Visit one of our main libraries and by pay cash or cheque (please see list below)

 

Main libraries:

Abingdon, Banbury, Bicester, Botley, Carterton, Cowley, Oxford County Library, Didcot, Henley, Summertown, Wantage, Witney

 

We are unable to take payment over the telephone.

Eligibility, proof of disability and other documents needed

To get a disabled bus pass you will need to provide evidence that you qualify using any one of the categories of disability issued by the Department for Transport described below.

If you are in receipt of either of the following benefits you will also be eligible and we will require an up to date letter dated within the current financial year confirming your award:

  • a photocopy of your letter of entitlement from the Department for Work and Pensions confirming that you are currently in receipt of the Higher Rate of the Mobility component of Disability Living Allowance
  • a photocopy of your letter (including the points breakdown) of entitlement to the Personal Independence Payment with an award of 8 points for the Moving Around activity
  • a letter from the Service Personnel and Veterans Agency confirming that you are in receipt of War Pensioner's Mobility supplement

The eligibility categories A-H are set out below. Please click on one of the categories to view the evidences that we will accept.

Category A - Blind or partially sighted

A person is eligible for a concessionary bus pass if they are blind (severely sight
impaired) or partially sighted (sight impaired). Read more details to see who's eligible under Category A (pdf format, 199Kb).

Category B – Profoundly or severely deaf

A person is eligible for a concessionary bus pass if they are profoundly or severely deaf. Read more details to see who's eligible under Category B (pdf format, 199Kb).

Category C - Without speech

A person is eligible for a concessionary bus pass if they are without speech. Read more details to see who's eligible under Category C (pdf format,195Kb).

Category D - Substantial and long term adverse effect on ability to walk

A person is eligible for a concessionary bus pass if they have a long term and substantial disability that means they cannot walk or which makes walking very difficult. Read more details to see who's eligible under Category D (pdf format, 243Kb).

Category E - Does not have arms or has long term loss of the use of both arms

A person is eligible for a concessionary bus pass if they do not have arms or if they have long term loss of use of both arms. Read more details to see who's eligible under Category E (pdf format, 194Kb).

Category F - Learning disability

A person is eligible for a concessionary bus pass if they have a learning disability as defined by the Transport Act 2000. Read more details to see who's eligible under Category F (pdf format, 244Kb).

Category G - Refusal of a driving licence

A person is eligible for a concessionary bus pass if they are not eligible for a driving licence on medical grounds. Read more details to see who's  eligible under Category G (pdf format, 153Kb).

Category H – Hold a valid Disabled Parking Blue Badge

A person is eligible for a concessionary bus pass if they have a current disabled parking blue badge issued by Oxfordshire County Council

Evidence of residency

One of the following documents is acceptable as evidence of residency:

  • Photocopy of a pension letter
  • Photocopy of a current driving licence – the counterpart of a driving licence is no longer a valid proof of address
  • Photocopy of a recent utility bill*
  • Photocopy of a bank or credit card statement*
  • Photocopy of a current council tax bill

*No more than 3 months old

Proof of identity/proof of age

One of the following documents is acceptable as proof of identity/proof of age

  • Photocopy of a birth/adoption certificate
  • Photocopy of marriage/divorce certificate
  • Photocopy of a current passport - the identification page. If your passport is not an EU passport, a copy of the visa page is also required
  • Photocopy of a current driving licence – the counterpart of a driving licence is no longer a valid proof of identity
  • Photocopy of a pension letter

Please do not send originals as they will not be returned

Renewing a disability pass

Depending on the nature of your disability, will depend on the length of issue of your pass.

It is your responsibility to check your expiry date of your pass and to contact us to request a renewal.  

We do not automatically renew disability passes.

To renew your bus pass, you will need to call 0345 310 11 11 and provide new medical evidence to ensure you still meet the eligibility criteria (see above). You do not need to reapply.

If the evidence of disability that you provide shows an end date, we will issue you with a disability pass to cover the period until that date.

Oxfordshire County Council will not refund bus pass fares incurred while applications for new or replacement passes are being processed

Companion bus pass

If you are entitled to a disabled person's bus pass and cannot travel alone, then you can also apply for a companion bus pass which will allow your companion to travel free within Oxfordshire when they are with you.

Further information

See our frequently asked questions page for more advice about bus passes.