Change the photo on your bus pass

How to change the photo on your bus pass.

Bus pass issued with the wrong photo

If your pass has been sent out with the wrong photograph, we'll replace it free of charge.

You need to provide a replacement photo. We'll update our records and you'll receive the new bus pass within 10 working days.

Return the incorrect pass to:

Oxfordshire County Council
ENCTS
PO Box 842
Oxford
OX1 9LL

What you need to provide

To change a photo you need to provide:

  • a recent scanned colour passport photograph (read our photo guidance page)
  • your name
  • date of birth
  • address
  • bus pass number (if known).

How much it will cost to change your photo

There is no fee if:

  • you have received a bus pass with the wrong photo on it
  • you want to update the photo on the next pass once your current pass has expired.

There is a fee of £10 if you want to change the photo on your current pass.

Replace the photo on your bus pass

How to pay

You can pay for the photo update by post or in a library.  We cannot take payment over the telephone.

By post

Send a cheque for £10 made payable to 'Oxfordshire County Council' to:

Concessionary Fares Team
Oxfordshire County Council
ENCTS
PO Box 842
Oxford
OX1 9LL

In a library

Visit one of the following libraries to pay by cash or cheque.