Change the details on your bus pass

How to change your address or name on your bus pass.

Change the address on your bus pass

In order for us to update your record, we will need proof of your new address.

Proof of address

One of the following.

  • A Council Tax document for the current tax year
  • A utility bill dated within the last three months
  • Bank or credit card statement dated within the last three months
  • Department of Work and Pensions (DWP) letter for the current tax year
  • A valid photo driving licence

Proof of address for a child

One of the following.

  • A letter from the child's school – dated within the last three months
  • An official letter from an organisation such as HRMC, NHS, benefits agency, local council – dated within the last three months
  • A letter from a hospital, GP or appointment - dated within the last three months
  • Letter to the parents but about the child

Change the name on your bus pass

In order for us to update your record, we will need proof of your new name.

If you make changes to your bus pass before it is due for renewal, there will be a £10 replacement fee. We can update your bus pass during the renewal process free of charge.

Proof of identity

One of the following (must show your date of birth).

  • Valid driving licence
  • Valid passport (photo page)
  • Birth/adoption certificate
  • Marriage/divorce certificate

Proof of identity for a child

One of the following (must show the child's date of birth).

  • Valid passport (photo page)
  • Birth/adoption certificate

Update details on your bus pass

The fee for changing details on your bus pass

If you make changes to your bus pass before it is due for renewal, there will be a £10 replacement fee. We can update your bus pass during the renewal process free of charge.

How to pay

You can pay for the photo update by post or in a library.  We cannot take payment over the telephone.

By post

Send a cheque for £10 made payable to 'Oxfordshire County Council' to:

Concessionary Fares Team
Oxfordshire County Council
ENCTS
PO Box 842
Oxford
OX1 9LL

In a library

Visit one of the following libraries to pay by cash or cheque.