Replace a lost or damaged bus pass
Request a replacement for a lost or damaged bus pass.
Oxfordshire County Council will not refund bus pass fares incurred while applications for new or replacement passes are being processed.
If you require bus travel during the period you are waiting for your bus pass please contact your local bus company for details of weekly season tickets, fares and routes.
Replace a lost or damaged bus pass
If your pass is lost or damaged, you can order a replacement for a £10 fee.
If you already have (or had) a pass from Oxfordshire County Council, please note that we've updated our systems, and you may need to register again.
How to order a replacement online
- Click the button below
- If you already have an online account, click the Log in link at the top of the page.
- If you haven’t set up an online account yet, but already have (or had) a bus pass:
- Fill in the verify form and select Submit.
- Follow the on-screen instructions to create your account.
You’ll be able to pay for your replacement pass using a bank card once logged in.
How to pay
We are unable to take payment over the telephone.
If you apply online, you can pay by debit or credit card. Or, send a cheque for £10 made payable to 'Oxfordshire County Council' to:
Concessionary Fares Team
Oxfordshire County Council
ENCTS
PO Box 842
Oxford
OX1 9LL
In a library
You can report a lost bus pass and pay £10 by cash or card for the replacement in one of our participating libraries. Telephone the library you want to visit to book an appointment before you go.
Participating libraries: