Multi-Agency Safeguarding Hub (MASH)

MASH is a multi-agency team which identifies risks to vulnerable adults and children.

Warning If an immediate response from Children’s Social Care is necessary, call 0345 050 7666. If you have an urgent concern for a child call 999 or 101.
This page is for professionals only to make children's social care referrals. If you are a member of the public with a concern for a child call 0345 050 7666 or use this form.

The Multi-Agency Safeguarding Hub (MASH) has been set up to enable the sharing of information between services so risks to children can be identified at an early stage.

It is a link between schools, GPs, the police, ambulance service and social care.

Before making a referral

Before you complete a MASH referral form you must have read the Threshold of need matrix (pdf format) in reference to the case.

You will need to have:

  • decided the level of risk related to the case

  • determined it to be level 3 or 4

  • inform the parents or carers using the MASH leaflet (pdf format, 154Kb) (unless informing parents/carers may increase the risk).
  • consider if the child or young person’s needs can be met by services from within your own agency, or by other professionals involved with the family already

How to make a referral

Use the online form to make a referral to the team. If your concerns are urgent and are a level 4 please call 0345 050 7666 after you've complete the form. This call will be taken in our Customer Service Centre who will direct your call.

You can check your answers before you submit the form but you can't save it. If you want to see a copy of completed forms you must register for an account and log in before completing the form. This is a long form which will take at least 20 minutes to complete.

Complete a children's social care referral form

 Also known as the MASH form.

Problems with the form

If you have problems completing the form call 0345 050 7666.

New safeguarding calls are directed to our Customer Service Centre, who signpost the correct calls to the MASH. Any calls deemed inappropriate to transfer to the MASH will be directed to the relevant service.

Next steps

Your referral will be assessed using the threshold matrix and any information held about the child and family. We will do one of the following:

In either case we will get back to you about outcome.

Time scale

We aim to make an immediate response for the most urgent cases. For cases assessed as having lower level concerns, it may take up to three working days, to make an informed decision as to the most appropriate service required. We aim to review all enquires immediately upon receipt, this is not always possible. Online referrals will not be seen until the next working day. 

The MASH opening hours are:

  • Monday to Thursday: 8.30am – 5pm 
  • Friday: 8.30am – 4pm.

The out of hours Emergency Duty Team EDT (for emergencies only) can be contacted on 0800 833408.

No-names consultations

In the first instance, professionals should call the Locality and Community Support Service to complete a consultation. Contact your nearest geographical team.