Customer service centre main contact details
Phone numbers and ways to contact our main teams and services.
Customer service centre
Our phone lines are normally open from 8.30am - 5pm, Monday - Thursday and 8.30am - 4pm Friday.
Our services are closed on bank holidays.
There are no answer phones so use an online form to send us a message.
All of the following services use the same central phone number - 01865 519800
| Service | Online form |
|---|---|
| Adult social and health care | Contact adult social and health care |
| Blue Badge | Contact the Blue Badge Team |
| Bus passes / concessionary fares | Contact the Concessionary Fares Team |
| Fire and Rescue Service (Non-Emergency) | Contact the Fire and Rescue Service |
| Roads, roadworks, licensing and highways | Contact the Highways Team |
| Registration service - births, deaths and ceremonies | Contact the Registration Service |
| Parking - permits and zero emission zone (ZEZ) | Contact Parking |
| Safeguarding - adults and children | Contact Safeguarding Service |
| School admissions | Contact the School Admissions Team |
| Street lighting | Report a street light fault |
| Trading standards | Contact Trading Standards |
| Ukraine | N/A |
| Waste and recycling | Contact Waste Management |
| General enquiries | Contact general enquiries |
Social and health care and safeguarding emergencies
Our social and health care out-of-hours emergency number is 0800 833408 (freephone).
If you think a child or adult is in immediate danger, call the police on 999.
Fire and Rescue Service
If you have an emergency please dial 999 otherwise for any other enquires please contact us on 01865 895999.
Contact a different team or service
If the team you need isn't listed you can search for more topics on our main contact us page. There are other ways we can help you.
Do it online
You can do most things online such as apply for or request something, pay for something or report a problem online.