Contact Oxford congestion charge team

I'm having trouble logging in to the permit system​

The congestion charge permits are in the same system as parking permits.

If you have a parking permit, use those login details. Click the "Forgot your password?"​ link to reset your password.

If you do not have a parking permit account, you must create one to apply for a congestion charge permit.

Log in or create an account.

If you still need help, use the form below to contact us.​

I've signed in to the permit system, but I need help applying

View our permit user guides for step-by-step guidance.

If you still need help, use the form below to contact us.​

Have you received or approved my permit application

When we approve your application, we will email you confirmation. If you can't find it, check your junk mail.​

Check your application status by logging in to your account.​

If you still need some help, use the form below to contact us.

I want to know if my permit application has been approved

If we approve your application, we will email you confirmation. If you can't find it, check your junk mail.​
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You can also check your application status by logging in to your account.
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If you still need some help, use the form below to contact us.

I want to know if I qualify for a permit​

We have listed all the available permits on our website​.

Read the information carefully. If you qualify for a permit, click the Apply for a permit button.​
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Still need help? Use the form below to contact us.

Paying the congestion charge

You must pay the charge if you pass a congestion charge location without a permit. You can pay online without needing an account. 

You must pay the charge by midnight on the day after you drive through one of the six charge locations. 

If you can't pay online, you can pay by phone on 01865 519800.​

You can also pay for multiple days in advance. We'll deduct a day from your account when you drive through a congestion charging location.

Warning notices and PCNs

Contact the PCN team for all PCN-related enquiries.

I want to check if I have entered one of the congestion charge locations

The cameras are not designed or permitted to be used as a journey‑checking tool for drivers. As a result, we cannot check if your vehicle has entered one of the charge locations.

Images and data captured by the cameras are for enforcement purposes only.

See a map and photos of the congestion charge locations 

I’m having problems paying online

If you can't pay online or are experiencing problems, you can pay by phone on 01865 519800.​

You must pay the charge by midnight on the day after you drive through one of the six charge locations. 

Using our virtual advisor can provide instant answers to many questions about time-sensitive payment queries.

Try our virtual advisor first before completing the contact form.