How we can help you
If you have problems bathing, washing or dressing as a result of a long term condition, there is a range of equipment to help you or the person who cares for you.
If you are in hospital you should contact the occupational therapist based in your hospital to discuss your equipment needs.
If you have short term needs, or do not expect your condition to be permanent, contact the Community Therapy Service on 01865 903750.
How the equipment can help
Equipment may help with some of these common problems:
- climbing a flight of stairs
- managing one or two steps
- standing at the kitchen sink / cooker to prepare food
- carrying food and drinks to a table.
- standing long enough to strip wash
- stepping into the bath
- getting up and down from the bottom of the bath
- standing to use an over bath shower
- stepping in and out of a shower cubicle/tray
- standing long enough to use a shower cubicle/tray.
- getting on and off the toilet
- balancing when dealing with clothes before or after using the toilet
- getting to the toilet at night.
Are there charges for the equipment?
Equipment will be available free on loan to you if you are:
- a permanent Oxfordshire resident (for example, you pay council tax in Oxfordshire)
- you have any long term medical condition (for example, arthritis, heart condition) regardless of your housing tenure (ownership).
Hand or stair rails
All rails are available to owner occupiers and those living in rented accommodation. When rails are installed it becomes your responsibility to ensure they are maintained properly and arrange their removal when they are no longer needed.
Housing Association tenants and Oxford City Council tenants should contact their landlord direct if they require any hand rails or stair rails as they are responsible for providing these for their tenants.
What equipment can be requested?
- Bath board
- Bath step
- Bath seat
- Raised toilet seat
- Freestanding toilet frame
- Combination frame
- Perching stool
- Commode (static)
- Shower chair/seat (static)
- Rails (external and internal - excluding galvanised rails)
How to request equipment
Direct access to equipment website
What happens next once your request has been submitted?
Once your order has been received, a trained member of the team will contact you to complete safety checks and discuss the suitability of the equipment.
If the equipment is found to suitable, the trained member of the team will place the order for Millbrook HealthCare to deliver and install the equipment.
If the equipment requested is not suitable to meet your needs they will offer an alternative piece of equipment or complete a referral for a face to face assessment to take place.
When will the equipment arrive?
Once your order has been placed with Millbrook Healthcare a member of staff from Millbrook Healthcare will contact you to make the necessary arrangements for a technician to deliver and/or install the equipment requested.
The equipment should usually be delivered and installed in 5-7 working days depending on stock availability and availability of technicians.
After the equipment arrives
Oxfordshire County Council will contact you to check that you are satisfied with the equipment and it has met your needs.
If there are concerns about the equipment or your difficulties have not been resolved, a referral will need to be completed for a face to face assessment to take place. This assessment may take place in a clinic if appropriate. Clinics are offered in various locations across Oxfordshire.
Other ways of finding equipment
County council occupational therapy clinics
Clinics are run regularly across Oxfordshire.
An occupational therapist will advise you about options to meet your difficulties and, if you are eligible, may be able to provide you with suitable equipment.
If you would like to attend a clinic, contact us.
You will also be able to get advice, information about other organisations that may be able to help.
Guideposts - Mi-life
Mi-life is a division of Guideposts Trust, it is based at Millbrook Healthcare Abingdon site 38a, Milton Park Innovation Centre, 99 Park Dr, Milton, Abingdon OX14 4RT.
This service provides impartial information and assessments for adults. They have several types of equipment for demonstration.
Buying equipment privately
There are many retailers in Oxfordshire and on its borders where you can buy equipment that is not provided by Oxfordshire County Council.
Please note: if you buy privately, Oxfordshire County Council will not refund any money to you for the cost of the equipment purchased.
Videos on how to use equipment safely - the videos are available in the How To section of the council's YouTube channel.
Wheelchairs and scooters can be borrowed for shopping and leisure activities free of charge.
To find your local scheme contact:
Tel: 01295 252722 (Mon-Sat)
Tel: 01869 320132 (Mon-Sat)
Tel: 01865 748864 (Mon-Sat 8am-6pm, Sun 10am-4:30pm)
Oxford city centre
Tel: 01865 252489 (Mon-Friday 8am-6pm, Sat-Sun 9.30am-5pm)
Tel: 01993 864787 or 01993 861000 (Mon, Wed ,Thurs and Fri 9.30am-4pm)
You can also contact your district council.
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