Up-to-date photo required for all child renewals

You must provide a recent photo of the child (16 or under) when you renew the bus pass. When you complete the renewal application, select that the child's appearance has changed. You can upload a new photo in the application.

Photo for an auto-renew category

If the bus pass is in an auto-renew category, you should supply the photo three weeks before the expiry date.

How to supply your photo (opens new window).

You need to provide a photo or scanned image of your most recent letter from the Department for Work and Pensions (dated within the last 12 months).

When you upload your letter, it must clearly show:

• your name and address
• the date of the letter
• the breakdown of points confirming you receive 'Mobility - Moving around - 8 points (or more)' or 'Daily living - Communicating verbally - 8 points (or more)'
• the expiry date of the award.

Example of a PIP decision letter showing the breakdown of points

The image below shows the page we need to see.

Example of a PIP decision letter breakdown of points

We need to see this page.

Checking with the Department for Work and Pensions (DWP)

We can check your entitlement with the DWP. If you permit us to check your benefit, you do not need to upload your letter from the DWP.

Upload your letter

You do not have to permit us to check with the DWP, but we do need to see proof of your benefit. So, you must provide a photo or scanned image of your most recent Disability Living Allowance uprating letter. The DWP typically sends letters in March confirming your payments from April. Otherwise, you can provide a 'letter of entitlement' dated within the last year.

We need to see your uprating letter, even if the DWP has awarded you DLA for life. 

If you upload your letter, it must clearly show:

• your name and address
• the date of the letter
• that you receive the highest rate for the mobility component
• the expiry date of the award.

We will only issue the Blue Badge up to the award's end date.

Example of a DLA letter

The image below shows the page we need to see.

We need to see your letter from Veterans UK. You should receive your letter in March confirming your payments from April. We will need to see the award letter if you have only recently been awarded the supplement. 

Example of a war pensioners' supplement decision letter

The image below shows the page we need to see.

You can prove your eligibility if:

• you provide a letter from a specialist describing your disability, if it is permanent or temporary, the expected duration and that you cannot walk more than 64 metres without severe discomfort
• you have a valid Blue Badge
• you get the Personal Independence Payment mobility component 
• you get War Pensioner's mobility supplement.

You can prove your eligibility by providing information which confirms you have both:

• significant impairment of your intelligence
• significant impairment of your social functioning.

We may ask you to send in additional information such as:

• Statement of Educational Health Care Plan (EHCP)
• Special Educational Needs (SEN).

You need to show that one of the following applies:

• Your driving licence has been revoked on medical grounds.
• You have been refused a driving licence on medical grounds.
• You would be ineligible for a driving licence on medical grounds.

Any evidence you provide should be dated within the last 12 months.

You can prove your eligibility by providing one of the following.

• Letter from the DVLA indicating that your driving licence has been refused or revoked following an assessment.
• Letter from the DVLA accepting a surrendered driving licence, together with evidence of the relevant medical condition.
• Information from a medical professional that confirms you would be refused a driving licence (other than because of alcohol/drug dependency).
• Evidence which demonstrates you have one of the disabilities or medical conditions which would be covered by Section 92 of the Road Traffic Act 1988 (as listed in paragraphs i. to v.). This may include letters from a medical professional or consultant.