Transport providers - Frequently asked questions and other useful information
Information which will help with your questions
How do I apply to become an approved transport provider?
In order to work with us as an approved transport provider, you will need to join the Dynamic Purchasing System (DPS).
You will need to register your interest and complete the application process before you can bid for contracts.
Are you able to speed up the badging process?
We have introduced a series of measures to improve the badging process. This includes being able to book safeguarding and disability awareness training without having to wait for the DBS application to be cleared.
There is more information on this in the guidance documentation sent to providers, if you have not received this please contact us.
What is the complaint investigation process?
The complaints process is split into contractual and safeguarding concerns. Both processes are continually reviewed by the individual teams, and investigation times have been significantly reduced.
The investigation will rarely lead to a badge being revoked unless it is a serious allegation. This is done to safeguard the crew and the passengers.
How do you know that service providers are using badged personnel?
Council officers regularly conduct spot checks at establishments to ensure that providers are using correctly badged personnel. In addition, the establishments themselves have been given advice on what badges to look for and will contact the Supported Transport Team if they have any queries.
When can I renew my badge?
You can renew your badge four months in advance of its expiry date. The DBS and Badging Team will not accept any renewals that have more than four months left on the badge.
Is there a disability awareness course?
The safeguard training course is continually reviewed and has recently seen the addition of disability awareness.
How are invoices processed?
Invoices are processed on a first-come, first-served basis. Once preliminary checks have been conducted and when the invoice is correct, we will authorise and send to Hampshire for payment.
How do we contact the Transport Hub?
- Special Educational Needs (SEN) Transport
- Social Care Transport
- Oxfordshire Comet
- Complaints
- Safeguarding
- Driver Barring Service and Badging (DBS)
- Finance Team
How do we contact you out of office hours?
If you have an urgent issue, please email the relevant team as some staff will be checking emails in an emergency, or contact the Emergency Duty Team.
Useful information
Driver and Passenger Assistant Code of Conduct:
Details how drivers and passenger assistants are expected to behave in order to safeguard themselves and the passengers they are transporting on OCC Supported Transport contracts.
School and Social Care Transport Dynamic Purchasing System Agreement:
Details the Particulars, Conditions of Contract and Schedules applicable to all Supported Transport Contracts tendered after July 2019.