Referring a child to children's social care | Oxfordshire County Council

Referring a child to children's social care

This form - known as the MASH form, is for professionals to refer children to social care services.

If you are a member of the public seeking to report a concern, use this form.

Assessment of needs

You will need to have access to the Oxfordshire threshold of needs matrix to complete this form.

Check all the data entered as you cannot save or print the form. To comply with our data protection policy, we cannot give you a copy of your completed form on submission. 

This is a long form which will take at least 20 minutes to complete. If you wish to check whether you have all the information you need at the outset, please download the list of questions you will be asked (pdf format, 22Kb)

We are looking into a rare report that a recent form failed to submit. While we are investigating this, please email us separately to check that your form has successfully been submitted.‚Äč

Before using the form

Assessing need

Before reporting a safeguarding concern you need to consider if the child or young person’s needs can be met by services from within your own agency, or by other professionals involved with the family already. You can contact the Locality and Community Support Service for referral to Early Help services, or for support regarding the Early Help Assessment or Team Around the Family processes.

How will calls be dealt with?

  1. New safeguarding calls are directed to Oxfordshire County Council’s Customer Service Centre, who signpost the correct calls to the MASH.
  2. Any calls deemed inappropriate to transfer to the MASH will be directed to the relevant service.

In the MASH, a dynamic process of risk assessing cases is in operation. This means that the MASH aim to make an immediate response for the most urgent cases. For cases assessed as having lower level concerns, it may take up to three working days, to make an informed decision as to the most appropriate service required. 

Do please note that although we aim to review all MASH enquires immediately upon receipt, this is not always possible. Therefore  if the child/ren requires immediate protection then call 0345 050 7666 and state this is an immediate concern and/or contact Thames Valley police (999/101).

The MASH opening hours are: Monday – Thursday; 8.30am – 5pm, Friday; 8.30am – 4pm and the emergency duty team is on call for out of hours service on: 0800 833408.

No-names consultations

In the first instance, professionals should call the Locality and Community Support Service to complete a consultation. Please contact your nearest geographical team during the following times: Monday – Thursday; 8.30am – 5pm, Friday; 8.30am – 4pm.

LCSS North

Email: LCSS.North@oxfordshire.gov.uk
Tel: 0345 241 2703 
Samuelson House, Tramway Rd, Banbury OX16 5AU 

LCSS Central

Email: LCSS.Central@oxfordshire.gov.uk 
Tel: 0345 241 2705 
Knights Court, Between Towns Road, Cowley, Oxford, OX4 3LX 

LCSS South

Email: LCSS.South@oxfordshire.gov.uk 
Tel: 0345 241 2608 
Abbey House, Abbey Close, Abingdon, Oxon, OX14 3JD 

Last reviewed
27 October 2016
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