Administration strategy for Pension Services
The key document setting out expectations between Pension Services and employers on quality of data and timescales is being reviewed following consultation with fund employers.
- The Administration Strategy (pdf format, 198Kb) forms the background for the information exchange between Pension Services and the fund employers.
Please send any questions or comments to the Pension Services manager.
How to report breaches of the law to the Pensions Regulator
Who should report material breaches of the law and how? See guidance and examples (pdf format, 224Kb).
Making a compliment, suggestion or complaint about Pension Services
Pension Services maintain a log of the compliments, suggestions and complaints we receive in the office. We can provide a summary of these comments and actions we take in response if you contact Pension Services.
Your comments should be sent direct to the Pension Services Manager.
Security of information
Transfer of information between employers and the fund mostly involves personal and or financial details and the exchange must be carried out by secure processes. Password protected content, with the password being sent separately; or using the Egress Switch encryption service.
Pension Services will use the Egress Switch encryption service when using email to send personal and financial details to you. You can also use this service at no additional cost when you reply to Pension Services.
How do I use the Egress Switch?
When you receive an email from us alerting you to the Egress Switch system, it will point you to a website, where you set up your account, to receive the secure message. The link will take you to the instructions, but contact Pension Services if you are concerned.
What do I do if the information you hold is incorrect?
It is important we hold the correct information to assess your benefits and to tell you about them. Get in touch with your employer to query details about pay and contribution rates: you can change your address details by logging into My Oxfordshire Pension ( link to the landing page www.oxfordshire.gov.uk/pensions ) or contact Pension Services if a calculation is wrong, the details on your pension record are incorrect or we are holding incorrect personal details.