What to do if the bus is late?
If the bus is more than 15 minutes late, contact us and we will contact the transport provider to investigate. Make sure you know the school, the stop and route number.
How to make a complaint or comment?
If you want to complain about a driver, a bus, punctuality, or the schools transport service, please contact us at firstname.lastname@example.org. If the matter is urgent and requires immediate attention, call 01865 323500.
How to check whether transport is running in extreme weather conditions
In the event of adverse weather conditions we rely on the transport operators to judge whether they will be able to safely transport children to and from school. If you have queries on whether school transport is running we suggest you contact the operator directly.
My child has lost their bus pass, how do I get a new one and how much does it cost?
To replace a lost school bus pass a parent needs to send a letter quoting the child’s name, date of birth, school attended and bus route number (if known) with a cheque, made payable to:
Oxfordshire County Council Transport Hub
Environment and Economy
PO Box 867
There is a £10 fee for Oxfordshire County Council school buses.
How long will my new bus pass take?
The Oxfordshire County Council bus pass will be sent within seven working days of receipt of the £10 payment.
How do I change the bus my child travels on?
It is not normally possible to change to a different bus because most buses have their seats allocated at the start of the school year. However, if there are seats available we can consider the change. To apply for a change in bus route contact us.If a request is made for a change of route and space is available there will be a charge of £10 for a new bus pass.
My child has left their bag on the bus, who do I call?
Parents or students will need to contact the transport provider directly to discuss retrieving property lost or left on the bus.
I have a concern about my child's transport, for example, punctuality, the driver and would like to make a complaint, who do I contact?
If you want to complain about a driver, a bus, punctuality, or the schools transport service, please contact us. If the matter is urgent and requires immediate attention, call 01865 323500.
I have received an invoice for concessionary transport, how do I pay?
You will need to go to https://concessioncard.net/ to pay the invoice.
When do I have to pay for concessionary transport?
Invoices are issued three times per year in August, December and March. This cost is paid in full and cannot be paid in instalments.
I have received an invoice but no longer require transport, how do I cancel?
Please contact us quoting the child’s name, date of birth, school attended and bus route number (if known) and we will cancel it for you.
Will Oxfordshire County Council provide transport into college if my child decides to go?
We don't provide assistance to travel for students choosing to attend a college, it will be necessary for you contact the college direct.
I have received an invoice for concessionary transport/replacement bus pass, how do I pay?
You can pay online entering your student ID (this is shown on the invoice as student reference), surname, school term and email address.