A concern has been raised about your child
How we use Section 17 of the Children Act 1989 to help you and your family.
We're here to help keep your child safe and well, and to support you and your family to help things improve.
Video: Understanding the support we can give you and your family
Why we are involved
Anyone can contact children's services if they are worried about a child's health or development.
Section 17 of the Children Act 1989 allows us to offer extra help to families when a child may need support. It is about helping, not blaming.
A concern might be raised if someone is worried that a child:
- does not feel safe at home
- is having difficulties with family relationships
- is not attending school regularly
- is not getting the care they need
A group of people from children's services, police and health, called the multi-agency safeguarding hub (MASH) has looked at the concern about your child.
They feel it would be a good idea for a social worker to talk to you and your child so we can understand more and look together at what support might be helpful.
We understand that it can be a really hard time for a family with lots of uncertainty but by working together we can get you thehelp you need.
Next steps
A social worker will talk to your child. This usually happens at school or in a place where your child feels comfortable.
Your child will be able to explain things in their own words. This helps us understand what support may be needed.
It could be that your family is going through some really tough times.
Your child may have been in trouble with the police, they may have a disability, and their needs aren't being met. It could be that the school or even a family friend has spotted a worry. It could be that you are worried.
We will tell you when we are speaking with your child. You will not be able to sit with them during this conversation, but we will explain why and keep you informed.
Our focus is always on your child's wellbeing and safety, but we want to do this with your help and by keeping you involved.
A social worker will speak with you to understand what is happening in your family.
They will ask about your child, your home life, and any support you already have. This is to help us build a full picture, not to judge you.
When we visit your home, we will look at all the rooms. This helps us understand your child's living environment.
You can ask questions at any time. We want you to feel listened to and involved.
The social worker may speak with other people who are important in your child's life, such as:
- teachers
- doctors or health visitors
- family members
This helps us understand what support might help your child and your family.
The assessment usually takes up to 45 days.
The social worker will share their report with you, explaining what they have found and what support may help.
What could happen after the assessment
There are a few possible outcomes.
- We may feel that support from family members or people who already know your child, such as their school, is enough. If there is support available in your local area, we may recommend it.
- We may suggest a child in need plan. This is a shared plan to support your child's wellbeing and safety. It sets out what help will be provided and who will help.
- If concerns are very serious, we may decide that a different approach is needed. We will explain clearly what this means for you and what happens next. At every stage, we will take time to explain what is happening and answer your questions.
