Change of photo on bus pass

If your pass has been sent out with the wrong photo, or you want to change the photo on it.

Updating a photo

To change a photo you need to provide:

  • a recent scanned colour passport photograph (read our photo guidance page)
  • your name
  • date of birth
  • address
  • bus pass number - if known.

Replacement photo fee

There is no fee if:

  • you have received a bus pass with the wrong photo on it
  • you want to update the photo on the next pass once your current pass has expired.

There is a fee of £10 if you want to change the photo on your current pass.

Replace a photo on a bus pass

Payments

We are unable to take payment over the telephone. You can pay for the photo update in one of the following ways. 

By post

Send a cheque for £10 made payable to 'Oxfordshire County Council' to:

Concessionary Fares Team
Oxfordshire County Council
ENCTS
PO Box 842
Oxford
OX1 9LL

In a library

Visit one of the following libraries to pay by cash or cheque.