Change of photo on bus pass

If your pass has been sent out with the wrong photo, or you want to change the photo on it.

If you have received a request for a photo from us then use our additional document form.

Updating a photo

To change a photo you need to send us:

  • a recent scanned colour passport photograph (read our photo guidance page)
  • your name
  • date of birth
  • address
  • bus pass number - if known


Wrong photo

If you have received a bus pass with the wrong photo on it there is no charge to replace it.

Update the next pass

If you want to update the photo on the next pass once your current pass has expired there will be no charge.

Replace current photo

If you want to change the photo on your current pass there is a fee of £10. We will call you back to take the payment.


You can make this payment in one of the following ways:

  • Send a cheque for £10 made payable to Oxfordshire County Council to the address shown below
  • Visit one of our main libraries and by pay cash or cheque (please see list below)

Main libraries:

  • Abingdon
  • Banbury
  • Bicester
  • Botley
  • Carterton
  • Cowley
  • Oxford County Library
  • Didcot
  • Henley
  • Summertown
  • Thame
  • Wantage
  • Witney

We are unable to take payment over the telephone.