Managed direct payment providers

What you can do in the portal

Through the portal, you can:

• view details of the individuals you support and the commissioned services associated with their managed direct payment
• access and download documents, including support plans and managed direct payment information
• view a record of documents sent and received through the portal
• view upcoming payments due to your organisation
• view details of previous payments made to your organisation
• download remittance advice reports directly from the portal.

Access the portal

Access the portal using your email address and password. 

To access the portal, you must first create an account.

Request an account

If you require access to the provider portal, follow the instructions to set up an account in this user guide (pdf format)

Reset your password

If you have locked yourself out of the provider portal, follow the instructions to reset your password in the user guide (pdf format).

Payment schedules

Weekly catch-up payments

Every Tuesday, we process a weekly payment run for new individuals and payments that need to catch up with the main four-weekly payment cycle.

You will be able to download your remittance advice report from the provider portal on Wednesday, and can expect payment to be received in your bank account by Friday.

Common questions

For most questions about support plans, referrals, payment amounts or changes to a service, contact the Direct Payment Advice Team at directpaymentadvice@oxfordshire.gov.uk or call 01865 898989.

Will I receive referrals through the provider portal?

No. Referrals will continue to be sent to you by email. Support plans will be shared through the provider portal.

I have received a referral, but the information is not yet on the provider portal. Why?

There may be a delay between receiving a referral and the information appearing in the provider portal. This is because we need to complete administrative processes before the service and payment information can be added to our financial system.

If the information is not available in the provider portal within two weeks, contact the Direct Payment Advice Team.

What should I do if I disagree with information in a support plan?

Contact the Direct Payment Advice Team. You can also respond to the action in the provider portal to indicate that you are querying the support plan.

What if I need a support plan for an existing service user or a historical case?

Contact the Direct Payment Advice Team. They will arrange this for you.

Do not submit an action through the provider portal for this type of request, as it may not be picked up.

What should I do if a service user's direct payment amount has changed but the provider portal has not been updated?

Contact the Direct Payment Advice Team and provide the relevant details.

What should I do if a service user is running out of direct payment funds?

Contact the Direct Payment Advice Team for advice.

How do I tell Oxfordshire County Council that a service user has died if the payment or service still appears as active in the provider portal?

Contact the Direct Payment Advice Team so that the service can be closed.

We are increasing our management fees. Who should we contact?

Contact the Direct Payment Advice Team for advice.

Will direct payment amounts be increased for our clients?

Any increase to a direct payment is considered on a case-by-case basis. Contact the Direct Payment Advice Team if you would like to discuss a particular case.

Do we still use the IBC portal?

Yes. You should continue to use the IBC portal to update your bank details and organisation details. You will also continue to receive automatically generated remittances through the IBC portal.

Key contact details

• Direct Payment Advice Team
• Direct Payment Audit Team
• Care Payments Team