Children's social care request for service

This form, known as the MASH enquiry, is for professionals to refer to children’s social care.

It is not always possible to review requests immediately.

If an immediate response from Children’s Social Care is necessary, please call 0345 050 7666.  If a child or children require immediate protection then contact Thames Valley Police on 999 or 101.

The MASH opening hours are:

  • Monday to Thursday: 8.30am – 5pm 
  • Friday: 8.30am – 4pm. 

The out of hours Emergency Duty Team (for emergencies only) can be contacted on 0800 833408.

If you are a member of the public seeking to report a concern, please read the information on our report child abuse webpage.

If you are a professional, you may need to have access to the Oxfordshire threshold of needs matrix to complete this form - this will open in a new window.


Data protection statement

Oxfordshire County Council will use the information you provide on this form to respond to and process your request. By submitting this form you are consenting to our processing personal information for the purpose of your request. We may share your information with other services to process your request. Further details about how we process personal data can be found in our privacy notice.