Permit guide: Change a vehicle on your permit account

Adding a new vehicle to your account

Step 1: Sign in

Log in to your permit account. Click on your name, then select Vehicles in the account menu.

Step 2: Add a vehicle

Select Add vehicle.

Step 3: Enter the registration

Select the vehicle type and enter the vehicle registration number in the box.

Step 4: Look up the vehicle

Select Look up VRM. This will check the information with the DVLA.

Step 5: Confirm the vehicle

If the vehicle information is correct, select Yes, then select Confirm to add the vehicle to your account. 

Adding a vehicle does not assign it to a permit. You must complete the remaining steps to make the vehicle valid for use.

Change the vehicle on your permit

Step 1: Find the permit

Select My permits in the account menu. Find the permit that needs the vehicle changed, then select Change vehicle.

Step 2: Choose the vehicle

Select the new vehicle you want to add and the vehicle you want to remove.

Step 3: Provide vehicle information

Answer the vehicle questions and upload proof-of-ownership documents, then select Confirm.

Wait for approval

After you confirm the change, the permit status will show Vehicle change pending approval. This means the parking team is reviewing the request. The action buttons will not be available while the change is pending.

Confirmation email

When the change is approved, you will receive a confirmation email. The new vehicle will be covered until the permit expires or you change the vehicle again.