Utility companies
How to report damage to a utility company's equipment
The utility companies, telecoms, power and water are responsible for repairing their own equipment. This includes poles, manhole covers and street cabinets or boxes containing telecoms, broadband and fibre connections.
They want you to tell them about damage to their property so they can fix it.
Visit our digital infrastructure page for broadband rollout in Oxfordshire. Digital Infrastructure Programme
Damage to telecoms, broadband and fibre equipment
BT
BT cables, poles, cabinets and manholes are looked after by Openreach. You can call BT 0800 023 2023 (option 1) or contact Openreach.
Openreach
Report issues to Openreach including loose cables, damaged or vandalised green cabinets, damaged manhole covers or telephone poles. The Openreach site includes a useful guide to identifying their equipment.
Virgin Media O2 (VMO2)
Report damaged cabinets or manhole covers to Virgin Media O2. Or you can text them on 07305 327112.
Damage to power equipment
UK Power Networks (UKPN)
Report unsafe or leaning poles to UK Power Networks. Or you can call them on 0800 029 4285.
For emergencies, call 0800 31 63 105 or 105 (free from a landline or mobile phone).
National Grid
Report hazards involving overhead power lines or pylons to National Grid. For emergencies, call 0800 40 40 90.
SGN
Report damage to a gas pipe to SGN. You can also send them a text or WhatsApp message on 07490 077 649.
Southern and Scottish Electricity Network (SSEN)
Report damage to SSEN equipment. You can also call 105 (free from a landline or mobile phone).
Street Lighting
Report a street light fault, as well as other street lighting problems, through our online reporting tool Fixmystreet.
Damage to water equipment
Thames Water
Report a broken manhole cover, lid or other issue related to Thames Water. Or call them on 0800 316 9800.
Unsure whose equipment is damaged?
If you are unsure who owns the damaged equipment, please report this to us via FixMyStreet. This will allow you to upload photos and will be reviewed by one of our officers.