Utility companies

The utility companies, telecoms, power and water are responsible for repairing their own equipment. This includes poles, manhole covers and street cabinets or boxes containing telecoms, broadband and fibre connections.

They want you to tell them about damage to their property so they can fix it.

Visit our digital infrastructure page for broadband rollout in Oxfordshire. Digital Infrastructure Programme

Damage to telecoms, broadband and fibre equipment

BT

BT cables, poles, cabinets, and manholes are maintained by Openreach.

Openreach

Report issues to Openreach including loose cables, damaged or vandalised green cabinets, damaged manhole covers or telephone poles. The Openreach site includes a useful guide to identifying their equipment.

Virgin Media O2 (VMO2)

Report damaged cabinets or manhole covers to Virgin Media O2.

Damage to power equipment 

UK Power Networks (UKPN)

Report unsafe or leaning poles to UK Power Networks.

National Grid

Report hazards involving overhead power lines or pylons to National Grid. 

SGN

Report damage to a gas pipe to SGN. 

Southern and Scottish Electricity Network (SSEN)

Report damage to SSEN equipment. You can also call 105 (free from a landline or mobile phone).

Street Lighting

Report a street light fault, as well as other street lighting problems, through our online reporting tool Fixmystreet.

Damage to water equipment

Thames Water

Report a broken manhole cover, lid or other issue related to Thames Water.

Unsure whose equipment is damaged?

If you are unsure who owns the damaged equipment, please report this to us via FixMyStreet. This will allow you to upload photos and will be reviewed by one of our officers.