How to renew your permit

Your permit account

The permit account is used for parking and congestion charge permits only. It does not give access to other council services, such as pensions, Blue Badge applications, school applications, or library accounts.

If you already have a permit account, you can log in to renew your permit.

New accounts

Once you have created a new account, we can transfer your existing permits to your account for you to manage.

Please allow 2 to 3 business days for this process to be completed.

1. Start your renewal

• Log in to your account.
• Hover over your name and select My Permits.
• Hover over Actions.
• Select Renew.

2. Complete your application

• Upload proof of residency.
• Upload proof of registered keeper.
• Answer the declaration questions.
• Select Apply.

3. After you apply

• Your renewal application will be submitted.
• Select My Permits.
• Your permit status will change.
• Once approved, your status will change to Permit Renewal Pending Payment.

4. Pay for your renewal

• Hover over Actions on your residential permit.
• Select Make Renewal Payment.
• Complete the payment.
• Your permit will return to an Active status.

Further assistance

Read our permit user guides for other 'how-to' documents.

If you cannot apply online, a family member or friend can do so on your behalf. 

Call 01865 519800 if you need the Residential Permits Team to manage permits on your behalf.

Opening hours

• Monday to Thursday, 8.45 am to 5 pm
• Friday, 8.45 am to 4 pm