Accessibility statement for booking a household waste recycling centre visit and van and trailer permit

This accessibility statement applies to:

• Our online recycling centre booking system – Book a visit to a recycling centre
• Our online van and trailer epermit system – Apply for a van and trailer permit

These websites are run by Pentagull Ltd.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300 percent without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Waste Management. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making our websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These websites are compliant with zero non-compliances with the Web Content Accessibility Guidelines version 2.2 AA standard, tested using WAVE web accessibility evaluation tool.

What we’re doing to improve accessibility

We are continuously working with our appointed third-party contractor to improve accessibility, and we review these websites every three months.

Preparation of this accessibility statement

This statement was prepared on 9 December 2025. It was last reviewed on 9 December 2025.
Last updated 9 December 2025.