Managed direct payment providers
Information and guidance for managed direct payment providers using the provider website.
On this page
Key information
Through the portal, you can:
- view all clients you are providing support to as well as the basic details of the commissioned support – this is the same information that we hold in our finance system
- receive documents (client’s support plan including direct payment details)
- download these documents and there will be a record of documents sent and received
- view payments due to you
- view previous payments made to you
- download your remittances instead of waiting for us to email them to you
How to log in
You can access the portal online using your email address and password. However, you will only be able to access it once we have created an account for you.
Requesting an account
Contact the Social Care Payments and System Data Team to request a new account. Once we have set up your account we will email you your username and password. You must change this password the first time you log in.
User guide and help
Weekly catch-up payment run
Every Tuesday we will process a weekly payment run in our finance system. This will be for new clients or payments that need to catch up with the main four-weekly run. You will then be able to download your remittance advice report in the provider portal on Wednesday. You can then expect payment in your bank account by Friday.
| Weekly payment authorised | Tuesday |
| Remittance in provider portal | Wednesday |
| Payment received in bank | Friday |