The values of Oxfordshire Fire and Rescue Service

About us and the standards and principles we expect our employees to promote, uphold and maintain.

About us

We provide emergency response and community safety information services for the citizens of Oxfordshire and those who visit or commute through the area. The Chief Fire Officer is Simon Furlong.

Our mission

  • To secure a safer community in Oxfordshire by reducing the incidence of fire through partnerships, education, advice and enforcement
  • To sustain a highly effective, efficient and economic fire and rescue service, with best value at its heart.

Charges for the service

No charge is made for attendance at fires and emergencies with genuine humanitarian risk, but charges are made for certain non-emergency, special services. These rates are subject to annual review. See our charges for this service (pdf format, 77 Kb).

Service to the community

We value service to the community by:

  • focusing on our customers’ needs
  • working with all groups to reduce risks
  • treating everyone fairly and with respect
  • being accountable to those we serve
  • striving for excellence in all we do

Diversity

We value diversity in the service and community by:

  • treating everyone with dignity and respect
  • providing varying solutions for different needs and expectations
  • promoting equality of opportunity in employment and progression within the service
  • challenging prejudice and discrimination

Valuing each other

We value each other by practising and promoting:

  • fairness and respect
  • recognition of merit
  • honesty, integrity and mutual trust
  • personal development
  •  ‘can-do’ attitude, co-operative and inclusive working
  • one-team approach

Improvement

We value improvement at all levels of the service by:

  • taking responsibility for our performance
  • promoting and supporting innovation
  • embedding efficiency and effectiveness in all we do
  • being open-minded
  • responding positively to feedback
  • learning from others
  • consulting others.