COVID-19 and our household waste recycling centres (HWRC)

Our centres are open with amended site rules in line with guidance.

All of our recycling centres are fully open following the relaxation of the COVID-19 rules on 19 July. However, to help protect the site teams and each other we are still operating some safeguards:   

Site rules

  • Be respectful of other site users and site teams and try to maintain a safe/appropriate distance while on site.   
  • Only allow one person out of the vehicle at any time, unless help is needed to unload heavy items. This helps maintain a safe distance on-site.
  • Face masks are not mandatory, but you are advised to wear one on-site if you are able, especially if you are coming into close contact with the site teams, where you are requested to keep a safe distance.
  • Unless you have a disability, which prevents you from unloading your vehicle, site teams are unable to help unload vehicles but can still answer questions and provide direction. If you have a disability and require assistance, please beep your horn and wait for a member of the site team to approach you.
  • Allow extra time when visiting the sites and be courteous to other site users and the site teams. Abuse of the site teams will not be tolerated.
  • On-site payments for DIY waste wastes DIY waste charges remain contactless card payments and Apple/Samsung Pay etc only. Receipts can be sent via text or email. Please ensure you have the appropriate means to pay when you visit our sites.
  • If sites are extremely busy, they may be closed for short periods to allow the sites to clear, or close early to permit the site to clear by the advertised closing time. Please do not queue on the adjacent highway. This helps keep the sites safe and prevents traffic stacking up on surrounding highways.
  • If you or a member of your household are self-isolating after displaying symptoms, please do not visit. 

All rules and procedures will be regularly reviewed in light of Government and Health and Safety guidance and restrictions may be lifted or added to at anytime.

Opening hours and staff on site

All sites will be open Monday to Sunday, 8am - 5pm (8am - 8pm on Thursdays between April and September only). You do not need to book.

Site staff has the option of wearing face coverings and additional COVID-19 specific PPE, and some have chosen to do so. This additional PPE is not mandatory, and we support the decision made by each staff member.

All sites have CCTV and site teams have bodycams. There is a zero-tolerance of abuse and threatening behaviour to site teams which may result in a ban from using the sites.

Personal waste from a COVID-19 infected home.

Items such as used tissues and disposable cleaning cloths should be securely stored in disposable rubbish bags. These bags should be placed in another bag, tied and kept separate from other waste.

Studies show that the virus is unable to survive outside of the body for more than 72 hours. Storing infected waste for that length of time before disposal helps to protect others.

Hire vans and trailers

If you are depositing your household waste in a hire van you will need to show the hire paperwork to site staff on arrival. This can be done through a closed window. 

Check before you travel

In order to maintain social distancing, we have cordoned off every other parking space, effectively reducing site capacity by half.  

If queues start to cause problems, sites may temporarily close. Police may disperse queues. If this happens, we'll ask you to come back another time to deposit your waste.

Warning Flytipping is illegal and can result in a fine up to £50,000 and 12 months imprisonment. Or an unlimited fine and five years imprisonment if sent to the crown court.

Alternatives to visiting

There are other options to visiting our sites, and we always recommend checking out our own Waste Wizard first

  • Consider if your items could be repaired or passed on.
  • Try Freecycle, Gumtree or eBay to see if anyone else could make use of your items. 
  • Use your kerbside collection service
  • Book a bulky waste collection from your district council
  • If you wish to dispose of a large appliance, a take-back/recycling service is often offered by the retailer when they deliver your new product.
  • Hire a skip or contact a local private waste management company. Ensure you ask to see their waste carriers licence. Ask for a receipt to ensure they are reputable, and your waste will not be flytipped. You risk a fine of £5000 if flytipped waste is traced back to you.