All rules and procedures will be regularly reviewed and restrictions may be lifted.
You can make as many trips as you wish but consider if each trip is essential. Site staff will not be challenging residents on their decision.
Find a household waste recycling centre.
Key changes on-site
Site staff are carrying out regular cleaning of handrails and other commonly touched areas.
New site rules
- Keep 2m apart from staff and other users.
- Only one person allowed out of the vehicle at any time, unless help is needed to unload heavy items.
- Staff are unable to help unload vehicles but can answer questions and give directions.
- Trailers are not allowed.
- Hire vans are not allowed.
- Contactless payment only for DIY waste charges (receipts can be sent by text or email)
- Some sites might mean that only one person at a time can access a container.
- Every other parking space has been cordoned off.
Changes to opening hours
All sites will be open Monday to Sunday, 8am - 5pm. Thursday late night opening is suspended for the current time.
When there are long waiting times to enter the HWRC staff may close the queue earlier than the advertised closing time based on an assessment of the queue time, If you have queued near to closing time you may continue to queue off the highway, but please be aware that you may not gain entry when the gates close at 5pm.
Staff are not able to help unload vehicles to maintain social distancing and avoid unnecessary contact. If you can't manage large/heavy items by yourself safely, you can bring a member of your household to assist.
When approaching a member of staff to ask a question, ensure you remain at least 2m away.
Site staff have the option of wearing face coverings and additional PPE, and some have chosen to do so. PPE is not mandatory, and we support the decision made by each staff member.
All sites have CCTV and site teams have bodycams. There is a zero-tolerance of abuse and threatening behaviour to site teams. We may ban anyone breaking these rules from our sites.
Check before you travel
In order to maintain social distancing we have cordoned off every other parking space, effectively reducing site capacity by half.
There may be local traffic restrictions around each site to prevent queues blocking the roads. Check the details for the site before each visit as rules and procedures are likely to change.
We have worked closely with the police and highways network management on arrangements to try to ensure that any queues for HWRCs do not block the highway.
If queues start to cause problems, sites may temporarily close. Police may disperse queues. If this happens, we'll ask you to come back another time to deposit your waste.
No hire vans or trailers for the moment
Trailers take up more space in any queues and have greater capacity, meaning more time spent unloading. Hire vans require checking paperwork which isn't compatible with social distancing.
These restrictions will be regularly reviewed may be lifted.
All waste types accepted
Sites are accepting all usual types of waste. Search online for details of what is accepted.
Things like used tissues and disposable cleaning cloths should be securely stored in disposable rubbish bags. These bags should be placed in another bag, tied and kept separate from other waste.
Studies show that the virus is unable to survive outside of the body for more than 72 hours. Storing infected waste for that length of time before disposal helps to protect others.
Put recycling, food, and all other types of waste can in the correct bin at the kerbside or HWRC as usual. No special arrangements are needed.
Ill, vulnerable or shielding residents
If you or a member of your household are self-isolating after displaying symptoms, do not visit.
If you are in a vulnerable group and shielding, then a visit will be at your own risk. We advise that you follow government advice for your protection.
We cannot check people for symptoms before they enter the site. We strongly urge you to be socially responsible and not risk spreading the virus by ignoring advice.
Residents from outside of Oxfordshire
If you live outside of Oxfordshire and need to visit a HWRC to deposit your waste, please contact your local council to see what arrangements are available in your area.
Alternatives to visiting
If you do not wish to queue there are other options:
- Store your waste at home.
- Consider if your items could be repaired or passed on.
- Try Freecycle, Gumtree or eBay to see if anyone else could make use of your items.
- Use your kerbside collection service
- Book a bulky waste collection from your district council
Cherwell District Council
Oxford City Council
South Oxfordshire District Council
Vale of White Horse District Council
West Oxfordshire District Council
- If you wish to dispose of a large appliance, a take-back/recycling service is often offered by the retailer when they deliver your new product.
- Hire a skip or contact a local private waste management company. Ensure you ask to see their waste carriers licence. Ask for a receipt to ensure they are reputable, and your waste will not be flytipped. You risk a fine of £5000 if it is traced back to you.