Services and events affected by Coronavirus (COVID-19)

Details of council services and events impacted by coronavirus outbreak.

Warning Help slow the spread of the virus by following the guidelines on the NHS coronavirus webpage.

For the latest information on coronavirus (COVID-19) visit www.gov.uk/coronavirus.

Staffing

Large numbers of council staff have been told to work from home from now onwards in line with government advice on essential travel. This has caused some services, events and public facing activities to be cancelled or delayed.

How schools are affected
Service change Impact
School closures

Schools in Oxfordshire are closed until further notice. There will be exceptions where schools are looking after children of key workers and vulnerable children. Only consider sending your child to school if there is no safe alternative.

Details of schools unable to provide for children of key workers and vulnerable children will be regularly updated on our emergency school closures page.

Individual schools For further information check individual school websites.
Transferring or moving school Due to Government closures and staff absences, there are delays to in-year transfers being processed.
Appealing for a school place We are monitoring government guidance and currently considering the possible impact of coronavirus on admission appeals.The Independent Appeal Panel is made up of unpaid and trained volunteers so we are anticipating unavoidable delays this year.
How social care is affected
Service change Impact

Home visits

New guidance (pdf format, 250Kb) has been written for Carers, Personal Assistants, and volunteers on safe home visits and the use Personal Protective Equipment (PPE).

How libraries are affected
Service change Impact
Library closures

All libraries are closed until further notice.

We offer a range of online library services you can access from your home such as eBooks and eAudio, eMagazines and eNewspapers.

Late fines All loan periods will be extended and you will not incur any fines or hire charges.
Library events All activities in libraries have been cancelled until further notice.
Providing documents for applications

You may need to provide documents for one of the following applications.

Upload the documents to your online application. If you are unable to upload your documents to your application form yourself, ask a family member or friend to do it for you.

Do not post your documents. We are unable to access post at the moment. 

How museum and history services are affected
Service change Impact
The Oxfordshire Museum

The Oxfordshire Museum and Museums Resource Centre are closed until further notice.

All exhibitions and Easter activities, talks, reminiscence groups and school boxes have been cancelled. Swalcliffe Barn will not open in April.

Oxfordshire History Centre

Oxfordshire History Centre is closed until further notice.

We are currently unable to access archive collections, so may not be able to answer enquiries. Online catalogues and selected digital resources  remain available. 

Oxfordshire Music Service

The Oxfordshire Music Service is closed until further notice.

The following have been cancelled until at least the end of the Easter holidays (Sunday 19 April):

  • Ensembles
  • Events
  • Rehearsals (including Saturday music centres, OYMT, touring orchestra rehearsals, and the Easter residential) 

We are reviewing options of remote learning and the question of billing.

How parking services are affected
Service change Impact
Resident parking permits

We are currently facing delays in posting resident permits.

If you are applying for any of the following:

You can still apply online but you must print out your authorisation acknowledgement email upon production of payment, where payment is due. You will need to display this email confirmation on your dashboard.

If you do not have access to a printer then write all the details on a piece of paper and display this on the dashboard instead.

Parking enforcement

Residential parking and parking restrictions across Oxford will continue to be enforced. This will ensure emergency services, waste collections and key workers are not hindered by obstructive or dangerous parking. Read more in our parking questions document (pdf format, 56Kb).

On-street parking

On-street pay and display parking bays will be made free of charge for key workers from 28 March. You must confirm your key worker status with a note on your dashboard. 

More detailed support can be found in our parking questions document (pdf format, 56Kb).

Park and ride

All park and rides sites will offer free parking to all (you still need to pay for a bus ticket) from 28 March to enable those who have come to help/are self-isolating with family members, as an alternative place to park.

Oxford Parkway - Park and ride buses to Oxford city centre from Oxford Parkway will stop from 30 March until further notice. Find out which buses are still running.

Pear Tree will be closed from Monday 30 March until further notice.

Dropped kerbs

We have stopped processing all dropped kerb applications (new and old) as this requires access to property gardens and is a non-essential activity. There is also likely to be limited ability to deliver the work even if permission granted. 

If you have already applied we will contact you about the status of your application and when we are able to restore the service.

How births, deaths and ceremonies are affected
Service change Impact
Registration offices

All our registration offices are closed for face to face appointments until further notice. We are not carrying out birth registrations, notice of marriage or civil partnership appointments, marriages or civil partnership ceremonies until further notice.  We are carrying out death registrations by telephone appointment only.  

John Radcliffe office

Our births and deaths registration offices at the John Radcliffe Hospital are closed until further notice

Registering a death or still-birth

We are currently registering deaths and still-births by telephone appointment only. You can book an appointment online or call 0345 2412489.  

The process of booking an appointment will take you through a series of questions which you will need to have answered before we can book the appointment.  

Ensure that the Medical Certificate of Cause of Death (MCCD) has been forwarded to us electronically by either the hospital or your GP surgery. We cannot conduct the registration without first receiving an MCCD. During the appointment a registrar will call the telephone number provided at the time of booking and register the death with the informant. Do not come in to a Register Office as they are closed until further notice.

If the death occurred outside of Oxfordshire please contact the local registration service to arrange a telephone registration with them directly. You can find your local Register Office at GOV.UK

At this time we are not issuing any death certificates at time of registration.

Read our certificate ordering page for up to date information on how to order certificates after the registration. We are not issuing any priority certificates at this time and certificates can only be posted. They cannot be collected from a Register Office.

Birth registration

We are not accepting any birth registration appointments until further notice,. but you can still claim child benefit: https://www.gov.uk/child-benefit

Birth re-registrations

We are not accepting any re-registrations until further notice.

Civil Partnership and Marriage Ceremonies

All marriage ceremonies and civil partnerships are cancelled until at least 15 April.  

Please do not contact the registration service.  We are currently contacting all couples who have any ceremony booked in the next 5 months to discuss your options. By not phoning us you are allowing us to do essential work.

It can take up to 15 working days for us to reply to any enquiries. We are working through them in order of date of ceremony to deal with the most urgent first.

Booking a marriage or civil partnership ceremony We are not taking bookings for any new ceremonies for April, May, June, July or August.
Notice of marriage or civil partnership We are not currently taking any bookings for notice of marriage or civil partnership and will review this information regularly.
Citizenship ceremonies

All citizenship ceremonies have been cancelled until further notice.  We are awaiting further advice from the Home Office.

Ordering certificates

We are only able to issue certificates for deaths which occurred in Oxfordshire after 1 March 2020.

For copies of other certificates, please contact the General Register Office at https://www.gro.gov.uk/gro/content/

How the Coroner's Service is affected
Service change Impact
Oxford Coroner's Court

The Oxford Coroner’s Court is currently closed until further notice.

There are inquests that are being opened by the coroner but not in open court, due to the court closure. Details of the inquests that have been opened will be announced when the coroner is next in court.

Coroner’s office Contact the Coroner’s office only if it's urgent.
How waste and recycling is affected
Service change Impact
Household waste and recycling centres

All household waste recycling centres are closed until further notice following government advice on essential travel

We are working to continue with kerbside collections. Check your local district council website for more information and use our waste wizard to find out what can be recycled at the kerbside.

Putting items in your bin which are not accepted may result in your bin not being collected.

Do not to dump waste - fly-tipping is illegal. Neither should you use an unlicensed waste carrier to collect and dispose of their waste. 

How the Oxford zero emission zone is affected
Service change Impact
Oxford zero emission zone

The plan to launch the red zone element of the Oxford zero emission zone in December is now postponed. 

We have closed the formal consultation on the red zone which started in early March, but responses submitted so far will be read and saved. If you have provided contact details, we will contact you at the start of the next consultation to confirm if you wish to add your previous response. 

The councils plan to resume the consultation in late 2020, with a view to implementing the scheme in the summer of 2021. 

How council meetings are affected
Service change Impact
Council meetings

The council will await guidance from Government on how formal council meetings could be managed online before making further decisions on how these should proceed.

How fire services are affected
Service change Impact
Fire safety training

All of our fire safety training courses have been postponed until the end of April.

Community facing services

Our Fire and Rescue Service have postponed some community focused public facing services. Our firefighters still be responding to emergencies.
 

Fire protection service

Our business fire safety inspectors will stop undertaking proactive visits until further notice. You can still contact them on the phone or by email. Read more about how to keep your business fire safe during COVID-19 (pdf format, 144Kb)

How bird hides are affected
Service change Impact
Bird hide key

Purchase of key for our bird hides has been suspended until further notice. 

How public rights of way are affected
Service change Impact

Public rights of way

The restrictions on movement announced by the government apply to public rights of way and the countryside access network. We have produced advice about social distancing and using public rights of way (pdf format, 58Kb).

How roads and transport services are affected
Service change Impact

Bus passes

We have temporarily removed time restrictions on older and disabled persons bus passes to allow travel before 9am.

Highway maintenance

The government has stated that any work that can be done safely and within Public Health England guidance can continue. We are continuing to carry out essential repairs to ensure that roads remains operational and safe.

We have agreed with our contractors that maintenance and construction work will continue where possible following an assessment of each location. Our contractors are ensuring that working practices relevant to government guidance can be adhered to. 

If you see anyone working on the roads they are performing a vital service. Please observe social distancing rules.

How public health and wellbeing services are affected
Service change Impact
Public health and wellbeing

Many services provided by our health care partners have been stopped or changed until further notice. See our list of services affected (pdf format, 97Kb) and how to get in touch if you need more information.