Support for residents during COVID-19

Information to help you meet the impact of the pandemic on your lives and work.

Support for extremely vulnerable people and self-isolating residents

Information for people who have no support network and need help.

If you or someone you know been identified as extremely vulnerable there are local dedicated helplines offering priority support for residents to call if they don’t have a support network nearby.

Oxford city

Oxfordshire

  • Call 01865 89 78 20 
  • Email shield@oxfordshire.gov.uk.
  • The service is open 9am to 6pm Monday to Friday. 10am-2pm on Saturday. Closed on Sunday and Bank Holidays’. 

If you have received a letter from the NHS identifying you as an extremely vulnerable person you need to register on the government website.

Find community support near you

If you’re having to self-isolate and don’t have a support network nearby, visit Oxfordshire All In or Oxford Hub (for Oxford residents) for more information on community support available near you.

Good Food Oxford is continuously updating the Oxfordshire food access map and database to support signposting the most vulnerable in our communities to community food services such as foodbanks, community kitchens and food surplus cafes.

Staying safe when receiving support

The government has produced guidance to help keep you safe when receiving support during this period.