Adult social care providers

Information and support for providers of adult social care during coronavirus.

Workforce support

Frontline workers and mental health support

For many social care professionals, this is a time of increased pressure and stress. Throughout the ongoing pandemic, you are continuing to show dedication and commitment to keep the people you are caring for and supporting safe. At the same time, you may be balancing your own caring responsibilities, protecting your own health and potentially entering self-isolation. This could be having a significant impact on your mental wellbeing.

It is crucial that all those providing care and support; both employers and employees, take some time to think about their own health, safety and wellbeing now more than ever before. This is a list of resources and organisations that might be helpful.

Webinar recordings

Coping with the Covid Rollercoaster – this 30-minute webinar is delivered by Clinical Psychologists Dr Carla Runchman and Dr Candy Stone, part of the Oxfordshire Care Home Support Service. This session provides information and useful tools to support you to address and support the emotional and mental wellbeing of staff working in a frontline role.

Supporting your staff during the Covid-19 Pandemic - a follow-up webinar provides new information and useful tools that aim to help managers feel better equipped to provide support to staff who are finding it difficult to cope.


  • You Matter is a new Staff Mental Health and Wellbeing Hub in Oxfordshire, offering quick and easy access to local services to support the mental health and wellbeing of staff working in social care and health. The website contains lots of other useful information such as money advice services and links to management development support including coaching.
  • Our Frontline offers round-the-clock one-to-one support for frontline workers in social care, along with a collection of resources, tips, and ideas chosen to support your mental health as you do your work to protect us all and keep the country going.
  • MindEd resources to help front-line staff in care services manage mental health and wellbeing, whilst looking after others during the crisis. The main focus on the staff’s own wellbeing but relevant to supporting others.
  • TalkingSpace Plus is a free, confidential NHS service that is easy to access for anyone aged 18 and above, across Oxfordshire. Recurring themes reported when people request support include:
    • Worry and over-thinking about the situation and its consequences
    • Poor concentration on other things and easily distracted
    • Feelings of anxiety
    • Restlessness and fidgeting
    • Sleep disturbances
    • Poor daily functioning and difficulty carrying out routine tasks
    • Feelings of helplessness and loss of control or incompetence
  • A wellbeing for staff programme has been created for the health and care workforce by HEE’s e-Learning for Healthcare (e-LfH) in response to COVID-19. The wellbeing programme includes key topics such as mindfulness, mental health and wellbeing, the worried child, loss and grief and many more.
  • Skills for Care resources to support resilience of your workforce


  • Guidance for parents and carers supporting children’s mental health and wellbeing
  • As a professional, you may well find yourself talking with a person(s) who has been bereaved. Age UK has put together this simple Bereavement Support Guide: How to Help to help you feel more confident to know what to say and to know what support exists out there in Oxfordshire that you can signpost or support the person you are talking to, on to.
  • Cruse Bereavement Care guide to dealing with bereavement and grief during the global coronavirus pandemic.
  • Every mind matters - tips for wellbeing when isolated or working from home.

Other resources

Coronavirus Carer ID

Oxfordshire County Council is continuing to support carers during the current coronavirus (COVID-19) pandemic by offering a Carers ID. The Carer ID scheme is for paid and independent carers who are providing care and support to youngsters and adults known to OCC Social Care.

The Carer ID is a simple letter of authority that can be presented whilst out and about, should the carer be challenged. Email for further information.