We provide a wide range of services across the county. Find out more about comments, compliments or complaints about one of the specific services below:
All other services
We have a duty to listen to your concerns, and follow a Corporate Complaints Policy (pdf format, 253KB) - it provides details of how we will handle your complaint.
Use the form below to tell us if you're unhappy about any council service, or with the way you feel we responded to your concerns.
Why make a comment or complaint?
Watch our short film about why complaining matters.
What happens after you make a complaint?
Once you contact us we will respond to you within three days. We usually contact you to find out more about your complaint and let you know how we will work with you to resolve it.
Most complaints are resolved at an early stage, and we aim to deal with your complaint efficiently to make sure you don’t have to wait long for a resolution or explanation.
In some cases, a complaint may take longer to resolve, depending on the issue. At all stages, we will discuss and keep you informed about how long the investigation will take.
Taking things further
The Local Government Ombudsman investigates complaints about councils and other organisations in a fair and independent way – contact them if you think that we haven’t dealt with your complaint to your satisfaction.
Local Government Ombudsman
PO Box 4771
0300 061 0614
The Ombudsman's Annual Letter
Each year, the Local Government and Social Care Ombudsman issues an annual review in which he sets out the number of complaints he has dealt with concerning the county council and summarises the outcome in each case. The annual reviews are useful in learning lessons about the council's performance and complaint handling arrangements.
Comments, compliments and complaints about other councils
If you have feedback for a district council, visit their website: