We provide a wide range of services across the county. To comment, compliment or complain about a specific service, click on the most relevant heading that is:
We have a duty to listen to your concerns, and follow a Corporate Complaints Policy (pdf format, 253KB) - it provides details of how we will handle your complaint.
What happens after you make a complaint?
Once you contact us we will respond to you within three days. We usually contact you to find out more about your complaint and let you know how we will work with you to resolve it.
Most complaints are resolved at an early stage, and we aim to deal with your complaint efficiently to make sure you don’t have to wait long for a resolution or explanation.
In some cases, a complaint may take longer to resolve, depending on the issue. At all stages we will discuss and keep you informed about how long the investigation will take.
Watch our short film about why complaining matters
If you are still not satisfied
The Local Government Ombudsman investigates complaints about councils and other organisations in a fair and independent way – contact them if you think that we haven’t dealt with your complaint to your satisfaction.
You can find more information on how the Local Government Ombudsman may help you by visiting www.lgo.org.uk/ or by calling 0300 061 0614. You can also post your complaint to:
Local Government Ombudsman
PO Box 4771
The Ombudsman's Annual Letter
Each year, the Local Government and Social Care Ombudsman issues an annual review in which he sets out the number of complaints he has dealt with concerning the county council and summarises the outcome in each case. The annual reviews are useful in learning lessons about the council's performance and complaint handling arrangements.
Comments, compliments and complaints about other councils
If you have feedback for a district council, visit their website: