Changes to daytime support | Oxfordshire County Council

Changes to daytime support

Daytime support changed on 1 October 2017 when we introduced the new community support service

Changes to the service

Why are things changing?

As demand for social care grows and government funding reduces, we, the county council, need to make sure the core daytime support service is secure for the future.

What’s changing?

From 1 October 2017 all of our Health and Wellbeing Centres and Learning Disability Daytime Support Services have been replaced with a new Community Support Service.

This new service is based in eight centres across the county and offer a wide range of flexible support options.

How was the decision to make the changes made?

We carried out a review of daytime support for people aged 18 and over. The review was to help develop options for daytime support that meet people’s needs, the council’s statutory responsibilities and financial resources.

We then carried out a public consultation in November and December 2016, looking at the proposals that came out of the review - more than 1,000 people took part in the consultation. See more information about the consultation.

Following the review and consultation the introduction of the new sustainable model of daytime support was approved by formal council decisions made in January and February 2017.

What’s happening to dementia and Wellbeing Employment services?

We will continue to fund the Dementia Support Service and the Wellbeing and Employment service for people with disabilities.

Community Support Service

Where are the eight centres?

  • Abingdon, Audlett Drive, Abingdon
  • Banbury, Redlands, Neithrop Avenue, Banbury
  • Bicester Launton Road, Bicester
  • Didcot, The Meadows, Britwell Road, Didcot
  • Oxford, Oxford Options, Awgar Stone Road
  • Wallingford, 51 High Street, Wallingford
  • Wantage, Charlton Village Road, Wantage
  • Witney, Moorland Road Resource Centre

Who is the new service for?

It has been designed primarily to support people with more complex needs, who need specialist support. This is mainly people who have eligible social care needs under the national Care Act Guidance. More information about eligible social care needs is available in other sections of these questions and answers.

How will the new service work? People have different needs.

The new Community Support Service allows us to meet the needs of all people. We know that many people have multiple needs, for example people with learning disabilities and dementia, and the number of these people will grow in the future.

The eight buildings across the county will be used by all service user groups, and staff will work with everyone who needs support. The support will be personalised – staff will work with people to plan their support to meet their individual needs. Buildings will accommodate groups with different requirements, enabling activities to happen alongside each other. Staff may have specialisms (dementia support, challenging behaviour, autism) and will use this expertise appropriately.

Are the Health and Wellbeing Centres still taking referrals?

No, because the Health and Wellbeing Centres are closing no further referrals are being taken. This is to avoid confusion and multiple changes of support /assessments for service users.

Can I be referred to the new Community Support Service?

Not at the moment, because the new service isn’t in place yet. The reason for not taking new referrals now is because we’re working with the existing service users from Health and Wellbeing Centres and Learning Disability Daytime Support Services to support them through the changes which are happening in October 2017. More information will be available when the new Community Support Service is able to receive new referrals.

What about transport?

Each of the eight centres has its own fleet of family-size vehicles, some of which will be adapted to carry wheelchairs. These aree used to transport people to and from the centres after the service changes on 1 October 2017.

For people who have an assessed eligible need for transport, to get to and from the service, this can be provided at a cost to the personal budget of £20 per day. People without eligible needs may use the transport service at a cost of £20 per day, subject to availability. Organised activities in the local community that require transport during the day are provided at no extra cost, with the exception of day trips. More information about eligible social care needs is available in other sections of these questions and answers.

What are the costs for the new service?

The service is charged in three-hour sessions based on the level of support a person needs. 
Transport costs are £20 per day.

If you have an eligible need, the contribution you make towards the costs of your care support and transport will be based on a financial assessment in line with the council’s Contributions Policy and national guidance. This is already the case with the current system and is replicated elsewhere in the country.

Transport: fixed cost per day   Support: depending on the level of support needed 
£20 Three-hour session costs £19 (support of one member of staff to six service users), £28 (one-to-three support), £62 (one-to-one support) or £112 (two-to-one support)
  Additional hourly cost for outside core hours  
£21 per hour

What time will the Community Support Service be available?

Core operating hours are two three-hour sessions: 

  • 9.30am - 12.30pm   
  • 12.30pm - 3.30pm

Eligible social care needs

What is meant by eligible social care needs?

Information gathered during an assessment about the person's life, abilities and needs is considered under national applied eligibility criteria which is governed by the Care Act 2014. People with eligible needs for support will also have a financial assessment to determine whether (and how much) they will be required to pay towards the cost of their services.

A person's needs are eligible for support from the council if they meet the following three conditions:

  1. Your needs arise from, or are related, to a physical or mental impairment or illness
  2. They mean you are unable to achieve two or more of the following outcomes:
  • Managing and maintaining nutrition
  • Maintaining personal hygiene
  • Managing toilet needs
  • Being appropriately clothed
  • Being able to make use of your home safely
  • Maintaining a habitable home environment
  • Developing and maintaining family or other personal relationships
  • Accessing and engaging in work, training, education or volunteering
  • Making use of necessary facilities or services in the local community, including public transport, and recreational facilities or services
  • Carrying out any caring responsibilities you have for a child.

3.  As a result of being unable to meet these outcomes, there is likely to be a significant impact on your wellbeing.

What if I don’t have eligible social care needs?

If you don’t have eligible social care needs you may still be able to attend the new Community Support Service. However, because the council has to prioritise people in the greatest need you can only use the service if there is a vacancy. Subsidised places are only available for people with eligible needs and you will be required to pay the full cost of the session.

Other day services – voluntary and community

How will the changes affect voluntary sector and community groups?

Most day services in Oxfordshire are provided by community groups not the council. Three-quarters of these receive no council funding and have continued to flourish regardless.

The vast majority of the 47 voluntary sector daytime support services that have received funding from the council have been awarded transitional funding. Further grant funding will be available in the future.

Help and support

What about people who were using the old council daytime services?

We have been working with everyone using council daytime services to support them through the changes. This is being done by council staff working in partnership with the Community Information Network (provided by Age UK Oxfordshire).

What’s the role of the Community Information Network?

We are supporting people to live independent and fulfilling lives in their local communities. There are lots of social opportunities, groups and services provided by community and voluntary organisations across the county. We want to support people to understand what is available and decide what is right for them. The Community Information Network is funded by Oxfordshire County Council to support people to access these community services.

Where can I get more information?

If you have concerns or would like to discuss the changes you should contact your current daytime support service manager.

Last reviewed
02 October 2017
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