FAQs from service operators | Oxfordshire County Council

FAQs from service operators

Frequently asked questions from the operators of our school transport

Are you able to speed up the badging process?

We have recently put in a series of measures to improve the process including being able to book safeguarding training without having to wait for the DBS application to be cleared.  Providers have been notified guidance documentation.  Please contact us if you have not received this.

The process of suspending badges while an allegation is investigated has caused a lot of drivers to refuse council work. As a provider we still have to still pay the driver/PA during suspension.

Self-employed drivers worried about loss of earnings can consult Citizens Advice or the Taxi Association.

It should be noted that licences are only revoked following very serious matters or combined offences.

Who is checking that service providers have got the correct badges?

Schools and other bases have been given advice on what badges to look for and contact numbers for Transport Hub if they need to query this.  Council officers also spot check bases to ensure that providers are using correctly badged personnel.

How long before renewal do you apply? 

Renewals can only be made three months in advance of their expiry date. The DBS team will not accept any renewals that have more than three months left on a badge.

Is there a disability awareness course?

There are currently no plans to introduce disability awareness as part of, or separate to, safeguard training.

How long does it take to investigate an alleged incident?

The Safeguarding QM Team have reviewed their processes and turnaround of investigations has decreased.  They aim to take 10 working days to complete but this is subject to exceptional circumstances or if police are involved.

How are invoices processed, and how do we contact the finance team?

Hampshire Invoices are processed on a first come first served basis.  Once preliminary checks are made and only when invoice is correct we will authorise and send to Hampshire for payment where they are paid according to contracted payment terms.

Providers are still calling on individual private numbers which causes them frustration when not answered during times of leave. To help avoid this situation please contact the school travel finance team.

Who do we contact In the transport hub?

How do we contact you out of office hours? 

If you have an urgent issue, please email as some staff will be checking emails in an emergency or contact the Emergency Duty Team.

The TVP system is difficult to use, are you able to make changes to make it more user friendly?

The purpose of listing these concerns is to reflect the reoccurring issues shared by all our service providers.  We cannot make any changes to the way we currently procure via the TVP Portal however these issues will be reviewed as part of the assessment on how we procure transport post 2019.      

Last reviewed
02 May 2017
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