A Customer Charter | Oxfordshire County Council

A Customer Charter

Created for people who receive care and support from Oxfordshire County Council staff

If you receive care and support from Oxfordshire County Council this charter is for you, your family, friends and carers. It sets out the standards that you can expect from the staff that work with you.

As one of the proposals for improvement, which originated from a recent Hearsay! event organised by Healthwatch Oxfordshire held in partnership with representatives from Adult Social Care, these standards have been jointly created by people who receive care and support services in Oxfordshire, together with those working in Social Care. The standards are in line with national  standards that all social workers are required to meet.

If you have any compliments, comments or complaints about the Social Care services you receive, please contact Oxfordshire County Council by:

Tel: 01865 323589
Email: commentsandcomplaints@oxfordshire.gov.uk
Post: Comments and Complaints Service, Freepost RRYR-XTBE-GBTZ  County Hall, New Road, Oxford OX1 1ND

Last reviewed
11 July 2017
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