Telecare service | Oxfordshire County Council

Telecare service

Countywide service providing Telecare alarm equipment to vulnerable and older adults.

It is made up of:

  • the provision, installation, removal and maintenance of alarm and associated Telecare equipment
  • 24/7 emergency visiting response service
  • monitoring centre.

It aims to:

  • provide alarm systems as a means of supporting the independence of people living in their own homes irrespective of tenure.
  • support people by means of an alarm/alert system, who may need to summon the help of an emergency response.

Levels 1 and 2

Level 1

Provision of an alarm base unit and trigger/sensors giving access to a monitoring centre, registered and accredited by the Telecare Services Association, to provide a 24/7 voice response to alarms calls only. The service user will need to provide names and contact numbers for at least two appropriate responders. These can be family, friends, carers or neighbours. They need to be able to respond appropriately when contacted.

If, when the alarm is activated, it is obvious that a response is required from an emergency service then they shall be called in conjunction with the named responder(s).

Included in this level is allowance for a service user to access the higher level 2 service for a maximum of six weeks in any one rolling calendar year, without any additional charge - for example, if their carer is on holiday.

If the six weeks are exceeded, then the service user should receive a further needs and financial assessment for a long-term increased level of need.

Level 2

Provision of an alarm base unit and trigger/sensors giving access to a monitoring centre, registered and accredited by the Telecare Services Association. The service users are not required to provide named responders at this level of service.

24/7 emergency visiting response by care staff. The provider is registered with the Care Quality Commission (including the provision of lifting aids with appropriately trained staff to Oxfordshire Shared Care protocols). Provision of a key safe may be required.


  • Available to those 18 years and older
  • Primarily aimed at older people
  • Available to those assessed as ‘vulnerable’ - this can be defined as:
    • At risk of falls
    • Has mental health issues
    • Memory problems/dementia
    • Sensory impairment
    • Has medical health issues
    • Has poor mobility
    • Recent hospital discharge
    • Helping to avoid unnecessary hospital admission
    • Supports/maintains independence
    • Physical disabilities
    • Learning disabilities
    • Addresses needs of unpaid carer

This service requires a financial assessment to be carried out. 

Contact details

Contact us.


Last reviewed
13 September 2017
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