New operating model - the children's integration programme | Oxfordshire County Council

New operating model - the children's integration programme

How will the new service be structured?

How will the new service be structured?

The new service will consist of:

  1. Locality and Community Support Service
  2. Family Support Service
  3. Eight designated Children and Family Centres delivering a range of targeted and open-access sessions

The new service will work closely together, and will have strong working relationships with other social care teams:

  • The Youth Offending Service
  • Specialist services provided by partners
  • Universal services

The service will be supported by an administrative service.

The diagram below provides an illustration of the new service, with the parts inside the dotted line showing the new service.

new model

Administration service

We recognise that the new operating model will require support from a robust, fit for purpose administration function. Discussions on how this service will be structured are ongoing and we will provide more detail when it is available.

Locality and Community Support Service

What will the Locality and Community Support Service do?

The aims of the Locality and Community Support Service (LCSS) are:

  • To provide advice and guidance to universal services, including schools, health services and voluntary and community groups to enable them to support vulnerable children, young people and families within their community
  • To identify emerging needs and safeguarding concerns within the locality
  • To be the first point of contact for universal services who have concerns about a child and are considering making a referral to targeted/statutory services
  • To monitor and oversee the effective implementation of CAF/TACs within the locality
  • To develop a good working knowledge of support services in the area and identification of appropriate resources.

The service will build on the work previously carried out by locality co-ordinators and the current model of locality support. Identified workers will link with universal services -- including schools, early years settings, health, and other community-based provision - to share concerns, advice and guidance around child protection issues.

Who will be supported by the Locality and Community Support Service?

Workers from the LCSS will support and advise any professional with concerns about a child and coordinate support for vulnerable families in the community.  This will include supporting the completion of an early help/CAF assessment to identify the nature of concerns within the family.  Where concerns cannot be managed within the community, LCSS workers will take the lead in escalating concerns into the new service.  In addition, the LCSS will support community groups looking to establish services in their localities.

Who will be part of the Locality and Community Support Service?

The LCSS will be organised into three area teams: North, Central and South, with Senior Practitioners and Locality Workers based in each area.  All staff will be experienced child protection and safeguarding professionals, although social work qualifications will not be required for the locality worker posts.

Where will workers in the Locality and Community Support Service be based?

Workers will be based in Area Offices (Samuelson House, Knight's Court, Abbey House)

What hours will staff in the new service work?

We expect that LCSS and FSS workers will work flexibly to ensure support is available to children and families when they require it. This could include working outside of normal office hours.

Family Support Service

What will the Family Support Service do?

The new Family Support Service (FSS) will integrate the existing Children's Social Care family support teams with the family support functions currently undertaken in the early intervention service. It will take on work from the current Thriving Families and Youth Engagement and Opportunities teams, and will be organised into three area services: North, Central and South.

The aims of the FSS are:

  • To provide timely support and interventions to vulnerable families to address safeguarding concerns and reduce risks to children and young people
  • To provide case work to children, young people and families requiring statutory and targeted support, including responding to crises within families
  • To offer a range of group programmes to children, young people and families who meet the threshold for the service
  • To deliver and co-ordinate services within the designated Children and Family Centres
  • To provide both casework and group programmes in the designated Children and Family Centres and through outreach to venues including Children’s Centres that remain open through provision of childcare and community support.

FSS workers will provide direct case work to children and their families, taking a whole-family approach to planning and support. The FSS will work with children and families where there is a need to provide support (children in need and child protection) and early help/CAF assessment processes. 

As well as case work, the service will offer a standardised, evidence-based range of group programmes. These will be designed to address the key risks and issues affecting families, including domestic abuse, parenting skills, school readiness, and employment and training support.  The FSS will only provide programmes where there is strong evidence of their positive impact for children and/or families.

The group programmes will be targeted at vulnerable families.  However, the FSS will also offer open-access sessions within the new Children and Family Centres. This will include stay and play sessions for under 5s and their carers, and youth sessions for young people.

Who will be supported by the Family Support Service?

The new integrated service will provide support to children aged 0-19 (up to 24 if children have additional needs) and their families. The priority will be to support children in need, those on child protection plans, and those looked after by Oxfordshire County Council.

Some other children will also receive support from the FSS, including those who are not in education, employment or training and those whose families have multiple needs. These children will be identified through an early help or CAF assessment.

Where will workers in the Family Support Service be based?

We are still thinking through work bases for FSS staff, but the wish is for many workers to be based in the Children and Family Centres, close to the communities they will work in.

What about outreach work?

As is currently the case in early intervention and social care, workers will provide individual support to children and families in venues suitable to them, including their home, their school, and other locations close to the family. 

Some group programmes will also be offered from venues other than the Children and Family Centres, so that families do not have to travel too far to attend them. 

What about employment, education and training support?

The current NEET responsibilities of the EIS Service both YEO (Youth Engagement and Opportunities) and Hubs would be undertaken by a newly formed EET Team who would be responsible for monitoring and co-ordinating the statutory tracking and reporting elements to the DfE and providing statutory support to targeted vulnerable young people who are NEET. The EET support workers will be based within the Children and Family Centres. A web safeguarding lead would be part of the central team providing advice and guidance to CEF staff on social media/safeguarding, the statutory access to employment, apprenticeship and training opportunities through the website (OXME) as well as broader information linked to Public Health and access to activities.

What hours will staff in the new service work?

We expect that LCSS and FSS workers will work flexibly to ensure support is available to children and families when they require it. This could include working outside of normal office hours.

Eight Children and Family Centres:

These centres will be designated children’s centres. They will provide a base for the work of the LCSS and the FSS, and will deliver a range of evidence based programmes.

Locations

These centres will be based in the most deprived areas of Oxfordshire and although their exact locations are still being finalised, it is likely that they will be in the following buildings:

Area Locality Building identified through preliminary review
North Banbury Banbury Early Intervention Hub, Hilton Road
Bicester Bicester Early Intervention Hub, The Courtyard, Launton Road
Witney West Oxfordshire Early Intervention Hub, Witan Way
Central Barton/ Sandhills The Roundabout Centre, Waynflete Road, Barton
Rose Hill/ Littlemore Rose Hill and Littlemore Children's Centre, Ashhurst Way, Rose Hill
Blackbird Leys Leys Children's Centre, Cuddesdon Way
South Abingdon Abingdon Early Intervention Hub, The Net, Stratton Way
Didcot Didcot Early Intervention Hub, The Vibe, Park Road

Last reviewed
25 April 2016
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