Fire control operators

Fire Control operators mobilise the appropriate fire appliances and other resources.

Fire control receive calls passed from the emergency 999 operator and dispatch the necessary resources depending on the situation. Control operators often have to deal with members of the public at times of crisis and form an essential link in the protection of the community. Handling the challenges of emergency calls and mobilising fire service resources is a key task in the Fire and Rescue Service.

Fire Control operators mobilise the appropriate fire appliances and other resources to deal with emergencies. Each operator needs to be able to deal with a wide range of emergency situations calmly under pressure.

The men and women who work in the control rooms receive initial training over a three month period with consolidation for a further two years leading to a nationally recognised qualification.

Fire Control is a dynamic team working environment handling almost 16,000 calls and dealing with over 8,000 emergencies each year. The crews in the control room work a rolling rota like the wholetime firefighters, and work alongside wholetime and part time firefighters

The people who work in Fire Control are dedicated to their role and receive payments on a par with other firefighting personnel. They receive similar benefits and pension arrangements.

Last reviewed
01 July 2013

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