Comments, compliments and complaints about Oxfordshire County Council | Oxfordshire County Council

Comments, compliments and complaints about Oxfordshire County Council

Have your say about the services we provide

We provide a wide range of services across the county. To comment, compliment or complain about a specific service, click on the most relevant heading that is:

If you're unhappy about any other council service, or with the way you feel we responded to your concerns, you can submit a complaint online

We have a duty to listen to your concerns, and follow a Corporate Complaints Policy (pdf format, 53KB) - it provides details of how we will handle your complaint.

Further information

What happens after you make a complaint?

Once you contact us we will respond to you within three days. We usually contact you to find out more about your complaint and let you know how we will work with you to resolve it.

Most complaints are resolved at an early stage, and we aim to deal with your complaint efficiently to make sure you don’t have to wait long for a resolution or explanation.

In some cases, a complaint may take longer to resolve, depending on the issue. At all stages we will discuss and keep you informed about how long the investigation will take.

Watch our short film about why complaining matters

If you are still not satisfied

The Local Government Ombudsman investigates complaints about councils and other organisations in a fair and independent way – contact them if you think that we haven’t dealt with your complaint to your satisfaction.

You can find more information on how the Local Government Ombudsman may help you by visiting www.lgo.org.uk/ or by calling 0300 061 0614. You can also post your complaint to:

Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

The Ombudsman's Annual Letter

Each year, the Local Government and Social Care Ombudsman issues an annual review in which he sets out the number of complaints he has dealt with concerning the county council and summarises the outcome in each case. The annual reviews are useful in learning lessons about the council's performance and complaint handling arrangements.

Comments, compliments and complaints about other councils

If you have feedback for a district council, visit their website:

Last reviewed
14 December 2017
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