Bookings and enquiries for fire safety training

Book on or enquire about one of our training courses. This page includes our terms and conditions.

Our booking form allows you to book any of the courses you have seen or discussed with our team.  Please note that we are not able to take provisional bookings via this form or over the phone.  Please ensure you have read our terms and conditions (below) before placing your booking. Please note that you will be invoiced after you have attended your training event.

As well as contacting us via the phone number on the right hand side of this page, our enquiry form is just another way of getting in touch with us. Please provide details on what you require including dates, times, preferred locations and staff numbers.

 

Terms and conditions

These terms and conditions ('terms') apply to all fire training courses run by Oxfordshire County Council Fire and Rescue Service of Fire Service Headquarters, Sterling Road, Kidlington, Oxon OX5 2DU ('we' or 'us').

By booking a course, you are agreeing to be bound by these terms and any additional terms relating to the specific course you have booked.

Booking requirements

Once we have received your completed booking form, you have a firm booking unless we advise you to the contrary.

We do not accept provisional bookings.

Cancellation by you

You can cancel a booking, or reduce the number of delegates attending a course, by giving us notice in writing. The following charges will apply:
(a) if cancelled more than or equal to 21 working days from the date of the course, there will be no charge

(b) if cancelled between 11 working days and 20 working days from the date of the course, you will be charged 50% of the course fee

(c) if cancelled within 10 working days from the date of the course, you will be charged the whole course fee.

Cancellation by us

We are entitled to cancel courses at any time (e.g. where there is insufficient demand to make the course viable) and will give you as much notice as we can.

Where a course involves the practical use of fire extinguishers (e.g. onsite Fire Marshal course), we are entitled to immediately suspend delivery of the course if the trainer deems the designated area unsafe. See 'Course fees' and 'Venue requirements' sections below.

We are entitled to cancel your booking if you have not paid for previous courses by the due date.

Course fees

Unless otherwise agreed with us, the course fees published on our website on the day of your booking apply to your booking. All fees include value added tax where chargeable (and any other relevant taxes) at the prevailing rate from time to time.

Where, for any reason, we have posted an incorrect price on the website, we are entitled to cancel your order and issue you with a refund for the amount you have paid after which you can resubmit your order for the product at the correct price.

Certificates of attendance/completion are not issued by default on any courses. If you require a certificate, please advise our team. A charge of £2.00 will be made per certificate.

Where a trainer has suspended a course due to Health & Safety concerns, e.g. designated area for extinguisher practice deemed unsafe, you will automatically be invoiced 100% of the agreed course fee.

Invoicing and payment

We will invoice you for the course fees.

Invoices are payable within 30 days of the date of the invoice.

In the event of an invoice being reissued owing to your error, an administration charge of £25.00 will be made.

You will be charged for any additional delegates that attend a course on the day at the rate applicable for the event.

Venue requirements

Where a course is being hosted by you, you will provide the following:

(a) Any onsite courses that involves the practical use of fire extinguishers, for example an onsite Fire Marshal course, will require use of a suitable designated area at your premises. A risk assessment undertaken by a competent person(s) by, or on behalf of, your organisation should demonstrate that the proposed area is considered safe to use for this purpose and indicate any necessary control measures. Oxfordshire County Council Fire and Rescue Service will not undertake this risk assessment on your behalf.

(b) A projector and associated connection cabling for a laptop. (We will provide the laptop. OHP slides are not available and cannot be provided).

(c) Flipchart paper and pens.

(d) Adequate seating / tables for delegates and us, pre-arranged preferably in a 'horseshoe' format.

(e) A 'breakout' area with refreshments.

(f) Refreshments and lunch for delegates and us (lunch only required for day-long courses).

(g) Adequate building and contents insurance.

(h) Parking for us within close proximity of the premises so that we can comfortably carry our required resources;

(i) Location address and map, if available.

(j) Security clearance and access to the building for us.

(k) All necessary details on general housekeeping, including your fire evacuation policy, fire exits, toilet locations.

Ownership of course information and documentation

You acknowledge and agree that we own all copyright and other intellectual property rights in our course information and documentation.

Audio and video recordings

No audio or video recording is permitted at any of our courses.

Confidentiality

You shall not, and shall ensure that your delegates shall not, use or disclose any confidential material provided by us pursuant to these terms save as may be agreed by us or required by law.

Data Protection

We will comply with the Data Protection Act 1998 in connection with our obligations under the terms.

We will use any personal information that you provide to us solely for the purposes of fulfilling your booking and processing payments made by you and any other purposes set out on the booking form.

Freedom of information

You acknowledge that in responding to requests received by us under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004, we will be entitled to provide information relating to the terms.

Liability

Save as precluded by law, our liability to you is limited to the price paid by you for the course which you booked and we will not be responsible for any business loss suffered by you (e.g. loss of profits) or indirect or consequential loss suffered by you as a result of any breach by us of the terms.

Nothing in the terms limits our liability for fraudulent misrepresentation or personal injury or death caused by our negligence.

Variations to the terms

We may amend the terms at any time. All amended terms will be effective on the date they are first published on our website.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under the terms if the delay or failure arises from any cause which is beyond our reasonable control.

Governing law and jurisdiction

These terms are governed by and will be construed in accordance with the laws of England and any disputes which arise will be subject to the exclusive jurisdiction of the English courts.

 

 

Last reviewed
02 April 2014

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