Your rights
Do you know your rights? A range of questions and answers to help solve your consumer or business problems.
These questions and answers are based on information written by the 'Crossing the Boundaries' partnership (Gloucestershire, Oxfordshire, Shropshire, Warwickshire and Worcestershire councils).
Questions about builders' rights when carrying out work for customers.
Questions about buying goods, including electrical items, computers, clothes and household goods etc.
Questions about consumers' rights when paying for services, including engineers, dry cleaners and florists.
Questions about buying, repairing and servicing cars
Questions about consumers' rights when ordering mail order goods or buying over the internet.
Questions about consumers' rights when buying food from restaurants, pubs or takeaways.
Questions about consumer issues around mortgages, insurance, credit and banking.
Questions about consumers' rights when booking or complaining about a holiday.
Questions about double glazing, extensions, landscape gardening and house maintenance.
Questions about sales, price lists and VAT.
Questions about household and appliance repairs.
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