Your rights

These questions and answers are based on information written by the 'Crossing the Boundaries' partnership (Gloucestershire, Oxfordshire, Shropshire, Warwickshire and Worcestershire councils).

Builders and allied trades

Questions about builders' rights when carrying out work for customers.

Buying goods

Questions about buying goods, including electrical items, computers, clothes and household goods etc.

Buying services

Questions about consumers' rights when paying for services, including engineers, dry cleaners and florists.

Cars

Questions about buying, repairing and servicing cars

Distance buying

Questions about consumers' rights when ordering mail order goods or buying over the internet.

Eating out

Questions about consumers' rights when buying food from restaurants, pubs or takeaways.

Financial services

Questions about consumer issues around mortgages, insurance, credit and banking.

Holidays

Questions about consumers' rights when booking or complaining about a holiday.

Home improvements

Questions about double glazing, extensions, landscape gardening and house maintenance.

Pricing

Questions about sales, price lists and VAT.

Repairs

Questions about household and appliance repairs.

Back to top