Business advice

Oxfordshire Trading Standards Service is responsible for the enforcement of a wide range of legislation controlling the advertising, marketing, distribution and supply of goods and services throughout the manufacturing, importation and service delivery chain.

Our aim is to promote and maintain fair trading to protect consumers and enable reputable businesses to thrive.

ERWIN

Online advice and information for many retail-based businesses can be obtained through ERWIN (Everything Regulation Whenever It's Needed). ERWIN provides you with a list of relevant and prioritised advice packs in accordance with your business type.

If you are in the non-retail sector, or need further business advice, you are welcome to contact us.

Sale of Goods Act Hub

The Office of Fair Trading has produced an online hub specifically aimed at retail staff to help you to understand the law on customer returns.

SOGA hub contains a variety of materials suited to different requirements: from detailed explanations and examples to at-a-glance flow charts to guide you and your team through customers’ rights and how to deal with returns and complaints.

There are many training materials and downloads available at the SOGA hub.

Distance Selling Hub

The Office of Fair Trading has also produced an online hub designed to inform retailers and consumers about the distance selling regulations.

It includes a variety of information, from flowcharts to scenarios.

For more information visit the Distance Selling hub.